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Urgent! Principal Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Aspen Technology
3 days ago Be among the first 25 applicants
Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses.
In addition, your role will also involve engaging with our Sales teams in pre‐sales consulting and other departmental projects as needed.
More specifically your duties will include:
Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e‐mail.
Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.
Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.
Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.
Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.
Author white paper solution articles for publication to our user community through our support web knowledge base.
Travel to our customer sites where required.
Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.
Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.
Support training course delivery for non‐standard courseware where required by customers by engaging in creating course content and workshop examples.
Provide coaching to new employees and junior team members
What You’ll Need
A degree in Chemical Engineering is required
At least 8 years of previous experience in the chemical or oil and gas industries
Previous simulation and modeling experience in using Aspen Plus or similar solutions
Ability and motivation to do self‐learning or self‐training
Strong customer relationship and troubleshooting skills
Ability to work collaboratively within a team
Excellent verbal and written communication skills in English
Additional consideration for
Proficiency in Chinese and Malay, or a SEA language- the role covers SEA market
We do not offer relocation support for this role.
Candidates who do not require work visa sponsorship will be prioritised.
Seniority level
Seniority level Mid‐Senior level
Employment type
Employment type Full‐time
Job function
Job function Customer Service and Engineering
Industries Software Development
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Unlock Your Principal Technical Potential: Insight & Career Growth Guide
Real-time Principal Technical Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Principal Technical in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5779 jobs in Singapore and 5015 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Principal Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Aspen Technology is currently hiring and seeking a Principal Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Principal Technical Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Aspen Technology adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Principal Technical Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Principal Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Principal Technical Support Engineer interview at Aspen Technology, research the company, understand the job requirements, and practice common interview questions.
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