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Urgent! Principal Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Aspen Technology, Inc.
Principal Technical Support Engineer page is loaded## Principal Technical Support Engineerlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R7746The driving force behind our success has always been the people of AspenTech.
What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.
You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.## **The Role**Working as part of a team of Technical Support Engineers, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g., Aspen Plus and Aspen HYSYS).
The ideal candidate should work as a team to accomplish the goals and objectives of the support organization and lead Southeast Asia and Australasia team as team leader.## **Your Impact**Your time will be divided between solving customers technical problems with our Engineering software and delivering quality training on our Engineering product courses.
In addition, your role will also involve engaging with our Sales teams in pre-sales consulting and other departmental projects as needed.
More specifically your duties will include:* Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e-mail.* Maintaining high quality of support experience and KPIs to customers in terms of SLO, Customer satisfaction and Resolution.* Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.* Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.* Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.* Author white paper solution articles for publication to our user community through our support web knowledge base.* Travel to our customer sites where required.* Proactively engage with customers on onsite health check visits to identify roadblocks to using our software and ensure follow ups are conducted for timely resolution to identified issues.* Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.* Support training course delivery for non-standard courseware where required by customers by engaging in creating course content and workshop examples.* Provide coaching to new employees and junior team members## What You'll Need* A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required* 7 to 10 years of previous experience in the chemical or oil and gas industries* Dynamic modeling, Heat Exchanger design experiences are of advantage.* Previous simulation and modeling experience in using Aspen Plus* Excellent verbal and written communication skills in English* Proficiency in Business Chinese and Malay will be of advantage* Ability and motivation to do self-learning or self-training* Willing to travel 30-40% time, both domestic and international.* Strong customer relationship and troubleshooting skills* Ability to work collaboratively within a team* recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments;* your contact details and date of birth;* your gender;* your marital status and family details;* your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us;* information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement;* your racial or ethnic origin;* any criminal convictions and offences.
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Unlock Your Principal Technical Potential: Insight & Career Growth Guide
Real-time Principal Technical Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Principal Technical in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5842 jobs in Singapore and 5070 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Principal Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Aspen Technology, Inc. is currently hiring and seeking a Principal Technical Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Principal Technical Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Aspen Technology, Inc. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Principal Technical Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Principal Technical Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Principal Technical Support Engineer interview at Aspen Technology, Inc., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Aspen Technology, Inc.'s products or services and be prepared to discuss how you can contribute to their success.
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