As a Senior Process Analyst you will be working closely with the Leads on Documenting, updating, managing and housekeeping resources like Process Documents, Intranet pages, Confluence Pages, Templates etc.
- Manage and govern the Intranet page including making changes, enhancements and updates as required.
- Manage and govern the Process Documents including making changes, enhancements and updates as required.
- Manage and govern the Process Templates (PPT, Word, Excel, Confluence and others) including making changes, enhancements and updates as required.
- Work closely with the Leads to manage the monthly Working Group cadence including Agenda, Attendance, Minutes, Actions, Follow Ups etc.
- Assist the leads in Process Improvement and other initiatives.
Independently manage the regular review, housekeeping and archival of all Resources including Process Documents, Intranet Pages and others.
Experience:
- Overall experience of 6 to 10 years in professional organisations.
- 3- 5 years of experience in Process Documentation, Assurance, or similar areas.
- Experience in Communications, PMO or similar roles in IT.
Hands on experience in SDLC processes will be a plus.
- Experience creating Process Documents using MS Word, MS Visio, PPT etc.
- Experience working on Confluence, JIRA and other tools will be an added advantage
- Experience in using AI tools to solve problems and automate processes would be an added advantage.