Overview
Join to apply for the
Process & Application Specialist
role at
Epiroc .
Are you looking for a role with global exposure?
Do you have background in Service operations or other Customer Center experience?
Do you want autonomy while supported in a friendly team?
Then this could be a job for you!
The Global Process Organization – Service seeks a Global Process Specialist – Service to join their team.
Our mission is to accelerate towards an easier aftermarket service future and maximize customers’ productivity.
This role provides opportunity to be involved in critical, global business solutions using latest technology while working within a small dedicated team.
Your mission
As a Process Specialist – Service, your mission is to continuously improve the MORE Service Template (process design, configuration, interfaces, support material/documentation) to improve service effectiveness and efficiency.
Your responsibilities
Play an active role in the M3 Cloud solution and provide expertise on workshop service processes and tasks
Support the rollout of the solution across Customer Centers
Collaborate with the MORE team, and various stakeholders
Discover and drive improvement and user friendliness opportunities with existing users
Your profile
As an ideal candidate, you should have a minimum of 3 years of experience working as a user of ERP systems in a service-oriented role.
Previous experience as a Business Key User is highly advantageous.
You must have a keen interest in systems and the ability to adapt to new cloud-based solutions.
Strong technological aptitude is essential, along with the capability to perform testing and maintain comprehensive documentation.
Excellent communication skills are required to effectively collaborate with business key users, and recommending necessary changes to templates.
High emotional intelligence, strong analytical abilities, and a detail-oriented approach are crucial for following through on priorities and synthesizing optimal solutions.
Good English (verbal and written) communication skills are required.
Additional language is a plus.
Life at Epiroc
By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity.
You will be part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation.
We work in a global environment with over 113 different nationalities!
In addition to a culture characterized by development and a good balance between work and leisure, there are some things that make us proud to work at Epiroc:
Global career opportunities
Epiroc University, for your own competence development
Benefits package
Epiroc
is a global productivity partner for mining and construction customers, accelerating the transformation toward a sustainable society.
With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications.
The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.
Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18,200 passionate employees supporting and collaborating with customers in around 150 countries.
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