Process Universe Lead(Singapore, Malaysia)

Job description

Job ID: 37730

Location: Singapore, SG

Area of interest: Corporate Strategy

Job type: Regular Employee

Work style: Office Working

Opening date: 27 Aug 2025

JOB SUMMAR

This role could be based in Singapore and India.

When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
What's the opportunity?
The Process Excellence team, part of Group Transformation Office, requires a Process Universe Lead, to partner across the organisation (CIB, WRB, Functions and other support areas), supporting the development and the maintenance of a consistent and robust process universe for the Bank, interaction with senior management and Global Process Owners, Product Owners and Domain Owners to identify opportunities / challenges and drive transformational activities to simplify, digitise, standardise and automate key processes.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with key CIB, WRB and Function stakeholders to ensure processes are documented as per SCB standards.

The individual will build relationship and influence stakeholders, global process owners, product owners and domain owners to drive transparency, accountability and drive a culture of continuous improvements.
In partnership with other relevant stakeholder groups, this role will ensure process universe is fit for purpose and allows key stakeholders to identify opportunities, make investment decisions to further optimise SCB core processes.

RESPONSIBILITIES

• Works with Global Process Owners (GPO), Product Owners (PO), Domain Owners (DO) and other key stakeholders to develop and maintain a consistent and robust process universe for the Bank

• Engages GPOs, POs and DOs to educate them on roles, responsibilities and ensure they deliver what is expected of them – ensuring SCB has the right people with the right skill set and competencies to drive transformation at scale and fulfil their obligations

• Builds relationship, trust and credibility across senior community and GPOs, POs and DOs

• Ensures the process universe is well maintained, linked to other relevant taxonomies (e.g. M7, service catalogue) and other systems to gather key relevant data points to make SCB process universe valuable and insightful
• Drives team members toward delivering on their commitments
• Creates feeling of cohesiveness and positive working environment with stakeholders and team members
• Conflicts and difficult interpersonal situations are tackled and dealt with effectively
• Demonstrates good technical PE capabilities and business understanding to influence effectively
• Leads the deployment and adoption of process universe capabilities to support senior management, COO community and other stakeholders
• Defines data and source systems required to link processes with data points that will allow to define level of maturity and identify areas of improvements / opportunities through various lenses (cots/FTE profile, risk & control, effectiveness, client and colleague experience)
• Understanding of other bank's capabilities / industry relating to process universe and analytics
• Drives a culture of continuous improvements across Verticals (CIB, WRB and Functions) and Transversals (pan-bank transformation / internal process improvements)
• Demonstrates ability to influence, drive result and 'get things done'
• Defines data and analytics required to make SCB process universe useful and insightful and manages the common tool for the Bank, articulating how process flows should be captured and documented
• Works with GPOs, POs, DOs and Technology to capture required data and link information to processes to generate analytics and insights (tactical and strategic approach)
• Conducts quality assurance to make sure processes are well documented and in line with guidance and agreed principles

Stakeholder Management

• Builds and maintains strong, positive relationships with stakeholders
• Ensures key stakeholders are kept aware of status, risks & issues ('no surprises')

People & Talent

• Develops talent in the team
• Manages team and support growth and development plans
• Leads and supports a change in mindset, building a culture of continuous improvements within PE and SCB teams, agility, and accountability – supported by key metrics to measure delivery of desired outcomes and benefits (both financial and non-financial), ensuring everyone in the Bank are drivers and owners of outcomes
• Sets effective metrics and standards, transparently communicating them to stakeholders - providing feedback and rewarding employees accordingly.
  
  Set the appropriate tone and expectations for the wider team
• Employs, engages, and retains high quality people, with succession planning for critical roles
• Ensures team structure/capacity is reviewed to enable delivery of client outcomes
• Ensures the provision of on-going training & development, ensures that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk
• Sets and monitors job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
• Creates a motivational and challenging environment for staff which is conducive to creativity and performance with process excellence, transformation mindset and delivery centricity in mind

• Champions and acts as a role model of the Group's values and culture.
  
  Lead through example and build the appropriate culture and values.
  
  Sets appropriate tone and expectations for their team and work in collaboration with relevant partners

• Identifies and resolves key risks and issues early in their existence as they related to process universe activities

• Produces and manages documented, specific resolution action plans, actively seeking to close open items by working with risk/issue owners

Processes/ Governance

• Defines initiative desired outcomes, benefits and measures of success defined in partnership with CIB stakeholders and SMEs, adhering to high-quality delivery standards
• Builds and maintains initiative plans and schedules showing and accounting for internal and external dependencies
• Proactively identifies and successfully manages any schedule issues and interdependencies with other projects with no unplanned delays to the project
• Ensures resource requirements/forecasts are built into project schedule
• Updates and reviews Lessons Learnt, both prior to and during each project and ensures that no previous mistakes are repeated

Project Governance, Process and Standards

• Responsible for ensuring SCB process universe adheres to guidance and best practices and increasing visibility of analytics, insights
• Monitors process universe activities, prioritises the work and tracks progress, deliverables and outcomes across the team and stakeholder groups
• Partners with Global Process Owners, Product Owners and Domain Owners, raising awareness and capabilities to drive process excellence mindset and culture of continuous improvements
• Contributes to, analyses and produces management information on regular cycles as required
• Communicates status (including risks and issues) to stakeholders, PE team and other relevant stakeholders
• Provides information that facilitates informed and timely decision making
• Manages project budgets and resource allocation, controls spending against the planned cost, analyses any variance and takes necessary corrective action to stay on Green status for Cost, provides timely forecasts and reporting as needed

Regulatory & Business Conduct

• Displays exemplary conduct and live by the Group's Values and Code of Conduct
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  
  This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters
• Leads to achieve the outcomes set out in the Bank's Conduct Principles

Key Stakeholders

• Group Transformation Office
• Global Process Owners, Product Owners and Domain Owners
• FFG Control Tower and FFG Programme Team
• Other support partners (e.g. operational risk, finance, audit

Skills and Experience

Our Ideal Candidate

• Education Bachelors degree
• 10+ years in the project / programme / portfolio management space, supporting or delivering mid-large size, complex initiatives

• Knowledge of the Bank, in terms of key processes, stakeholder groups and other taxonomies (e.g. M7, service catalogue)

• Knowledge of process taxonomies, ORX, and process management tooling (ARIS tool to host the Bank's process universe, host data points, generate insights and meaningful MI for senior management)

• Strategic thinking, ability to identify opportunities and translate this into roadmap and actionable plan
• Knowledge of SCB ways
• Strong influencing and communication skills – oral, written and presentation.
  
  Proven success in communicating technical information in a simple way.
  
  
• A can-do attitude committed to doing what it takes to deliver.
  
  Diligent and detail orientated
• Growth mindset.
  
  Appetite, ambition and ability to experiment and learn quickly
• Excellent stakeholder management, presentation and communication skills.
  
  Establishes effective working relationships across the organisation – from senior management to individual teams
• A team player; multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources
• Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner
• Demonstrate understanding of and commitment to the Group's core values

Role specific technical competencies

• Strategic thinking
• Influencing, stakeholder management
• Process Universe
• Transformation and delivery
• Analytics and Tooling
• Strategy and Measurement

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact.

For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before.

If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  
  
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  
  
• Flexible working options based around home and office locations, with flexible working patterns.
  
  
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  
  
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  
  

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