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Urgent! Processing Officer (Contract / 12 months) Job Opening In Singapore, Singapore – Now Hiring PERSOL SINGAPORE PTE. LTD.
Responsibilities (Maker and Checker role)
Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe.
These include:
Performing necessary pre-checks before processing a chargeback request
Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
Following up with customer/merchant for any clarification or missing documents
Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representments / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
Uploading / Downloading of chargeback documentation via the Card Association platform
Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
Creating / Reconciliating the financial general ledger entries generated during the process
Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
Updating volume of the worked / incomplete / outstanding activities daily
Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
Manage ad-hoc project assigned by Team Manager
Escalate any discrepancy / deviation to the Team Manager
Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
Continuous review and improvement of processes to improve customer experience and TAT
Cross training via various functions at different locations to optimize team resources
Requirement
Experience in financial institutions, with Credit operations or knowledge would be an added advantage
Proficient in Microsoft office 365 i.e. Excel
Proficiency in English & Mandarin (read, written and spoken) as the work requires communications to be done in both Mandarin and English
Interested candidates may apply through the application system.
We regret to inform only Shortlisted candidates will be notified.
PERSOL Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • EA Registration No. R (Derrick Tiew Yong Han)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
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Unlock Your Processing Officer Potential: Insight & Career Growth Guide
Real-time Processing Officer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Processing Officer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8301 jobs in Singapore and 6989 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Processing Officer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PERSOL SINGAPORE PTE. LTD. is currently hiring and seeking a Processing Officer (Contract / 12 months) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Processing Officer (Contract / 12 months) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PERSOL SINGAPORE PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Processing Officer (Contract / 12 months) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Processing Officer (Contract / 12 months) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Processing Officer (Contract / 12 months) interview at PERSOL SINGAPORE PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PERSOL SINGAPORE PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
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