The Opportunity
Adecco is partnering with a leading bank to look for a Processing Officer
Office Location: East
Starts off as a 12 months contract
The Job
Responsibilities (Maker and Checker role)
- Resolving Singapore / Hong Kong customer/merchant’s charge disputes by correctly processing the end to end related activities according to different Card Associations (Visa, Mastercard, Amex, UnionPay and JCB) chargeback rules and timeframe.
These include: - Performing necessary pre-checks before processing a chargeback request
- Reviewing whether transaction (transaction type, chargeback reason, timeframe and documents received) met the chargeback requirements set by Card Associations
- Following up with customer/merchant for any clarification or missing documents
- Performing the correct action required (Fraud reporting / Retrieval / Chargeback / Representations / Pre-arbitration / Arbitration / Pre-Compliance / Compliance) via internal bank system or Card Association platforms
- Updating the chargeback details / action date / status in internal bank system and Excel Case Registers
- Uploading / Downloading of chargeback documentation via the Card Association platform
- Process financial adjustments if required (temp credit / temp credit reversal / deduction of chargeback amount) and updating customer/merchant via letter/ email
- Creating / Reconciliating the financial general ledger entries generated during the process
- Perform weekly monitoring and updates on outstanding cases reflected in internal bank system queues / Aging Reports / General Ledger listings / Card Association Platforms and action on the cases before it is due
- Follow up on outstanding activities such as closure of chargeback cases, rejection reports and
- Updating volume of the worked / incomplete / outstanding activities daily
- Pre-processing / Post-processing (reconciliation of cases received, mailing / filing of documents, retrieval of reports, checking and updating of case status)
- Ad hoc activities such as archival, liaising with Card Associations on chargeback rules, logging service ticket for system issues and answering general ledger enquiries
- Replying to general chargeback queries customer/merchant might have regarding the transaction posted on the card
- Liaising with internal departments regarding customer/merchant enquiries, special handling, clarification and exception cases
- Manage ad-hoc project assigned by Team Manager
- Escalate any discrepancy / deviation to the Team Manager
- Assist Team Manager with various systems’ testing and prepare go-live documentation (e.g. Standard Operating Procedure)
- Continuous review and improvement of processes to improve customer experience and TAT
- Cross training via various functions at different locations to optimize team resources
Requirements
- 1 year of experience in financial institutions preferred, with Credit operations or knowledge would be an added advantage
- Proficient in Microsoft office 365 i.e. Excel
- Ability to multitasking and handle different activities with different timelines
- Good team player
- Positive thinking and able to work with diversity
- Able to work independently
Next Step
- We could contact you in the soonest time if you directly send your resume to:
- Email Topic: Apply Processing Officer
- We regret to inform that only shortlisted candidates will be contacted
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