Salary: Up to SGD 5,000 / month
Location: Pasir Panjang
Experience: 3–7 years in operations, fresh food industry background (B2B or B2C) required
About the Role
We are seeking a Product & Customer Operations Specialist who will play a key role in driving product and market operations for the fresh food industry.
You'll be the link between customers, sales, and operations — ensuring smooth processes, accurate data, and impactful business outcomes.
Key Responsibilities
- Maintain accurate product information, pricing, and operational data to support decision-making.
- Track and analyze KPIs such as GMV, gross profit, customer penetration, and retention.
- Manage customer information and ensure timely updates of data and records.
- Work with sales, finance, and backend teams to ensure seamless order-to-delivery and after-sales support.
- Develop operational strategies covering product listings, marketing plans, and customer solutions.
- Handle end-to-end customer operations including quotations, invoicing, fulfillment optimization, and relationship management.
- Provide data-driven insights to improve customer satisfaction, profitability, and market share.
Requirements
- Bachelor's Degree or above, preferably in Business, Supply Chain, or related fields.
- 3–7 years of experience in operations within the fresh food industry (B2B or B2C).
- Strong analytical skills with the ability to interpret data and drive decisions.
- Excellent cross-departmental communication and project coordination skills.
- Resourceful, problem-solving mindset with the ability to perform under pressure.
- Strong customer focus and ability to manage complex operational challenges.
Why Join Us?
Competitive salary: Up to SGD 5k/month
Opportunity to shape operational excellence in the fresh food industry
Collaborative and fast-paced work environment
Keen to Apply?
Send your updated CV via Apply Now or email
Note: Only shortlisted applicants will be contacted.
Ryan Leo
Registration No.: R
EA License No.: 23C1980