Product Manager

Job description

About TSC:
The Stakeholder Company (TSC) is a global artificial intelligence (AI) firm at the forefront of AI-native stakeholder relationship management.

Our flagship solution, Genie, delivers comprehensive and in-depth situational awareness through advanced open-source monitoring, seamlessly complementing existing stakeholder monitoring and engagement workflows.

Genie leverages a sophisticated AI ecosystem to intelligently filter online news sources, extracting events relevant to the millions of stakeholders it tracks.

We proudly serve Fortune 500 companies and leading NGOs worldwide, operating in over 95 countries and across 20+ industries.

About the role:
As TSC.ai enters its next phase of growth, the Product Manager will play a crucial role in advancing the Genie AI platform to new levels of functionality, usability, and market fit.

Working closely with the Head of Product and cross-functional teams, this role combines hands-on product delivery with user advocacy and data-informed decision-making to help drive scalable, customer-centric product outcomes.

Key Responsibilities
1.

Product Execution & Delivery

• Collaborate with the Head of Product and stakeholders to execute the product roadmap, focusing on delivering business value aligned with strategic priorities.
• Timely review and act on product feedback from clients and internal teams, proactively investigate and suggest feature improvements
• Be the product advocate and drive internal knowledge of the tool and features
• Translate high-level requirements into well-defined user stories with clear acceptance criteria
• Review, prioritise, and manage product backlog
• Run Scrum ceremonies: sprint planning, grooming, daily stand-ups, and work closely with engineering to ensure timely and high-quality delivery.
• Track progress and communicate updates across teams and stakeholders
• Assist QA with testing

2.

User Experience & Customer Advocacy

• Assist in mapping user personas and journeys to understand and articulate user needs and pain points
• Collaborate with the UX team to deliver the best experience by building prototypes that support key features or improvements in conjunction with UX/UI designers.

3.

Communications:

• Support product releases: share internal announcements, conduct internal demos,
  
• Create and maintain thorough documentation of product features
  

4.

Data-Driven Insights & Adoption

• Leverage product and user analytics tools to monitor engagement, adoption, and feature usage metrics
• Support in the creation and delivery of updated in-app trainings, onboarding materials, and communications using digital adoption platforms
  

5.

Market & Competitive Awareness

• Assist in collecting and analysing market and competitive intelligence to inform product feature prioritisation and positioning.
• Support product strategy through competitive mapping and research

6.

Cross-Functional Collaboration

• Work daily with Engineering, Data, Data Science, Customer Success, Business Development, and other teams to ensure alignment and effective communication
• Proactively gather and incorporate feedback from stakeholders and customers into product decisions
  

What we're looking for

• 2-4 years of experience in product management in a SaaS offering, preferably in the B2B enterprise space
• Good understanding of Agile methodology, Scrum framework, and the software lifecycle
• Strong communication skills, able to clearly articulate product ideas, issues, and solutions to technical and non-technical audiences
• Fluent English
• Strong project management skills
• Passion for user-centric design and improving customer experience
• Confidence in using JIRA and some experience with product management tools like Mixpanel, Hotjar, Confluence, UserFlow, or equivalent
• An analytical mindset with a willingness to work with data for insight generation
• Ability to work effectively in a fast-paced, collaborative environment
• Strong organisational skills and attention to detail
• Can-do attitude and enthusiasm to learn by doing
  

Why Join TSC.ai as a Product Manager?
This is a unique opportunity to grow alongside a dynamic product leadership team in a company that values innovation and customer-centricity.

You will have a direct impact on the evolution of our SaaS platform, collaborate with talented peers across functions, and contribute to scaling TSC.ai's global market presence.

Things you should expect from TSC:

• We strive to be the best place you will ever work for;
• Fast-track learning through exposure to various roles across the organisation;
• Honed skill sets;
• Direct access, respect, and mentoring from the leadership with an interest in your development.
• Hybrid working arrangement (3 days WFO, 2 days WFH)
• Annual leave: 20 days per year
• International opportunity to expose and grow
• Other benefits to be shared in the interview

Team Culture - How do you find yourself fitting in our team?

• Intellectual curiosity for the world around you, technology, and our clients' needs
• Solid general knowledge and skills in your core area
• Excellent problem-solving capabilities and adaptability
• Enthusiasm for finding elegant, pragmatic solutions
• Team-player, we're a small, close-knit team and excellence is expected, as is the capability to take on and own big challenges, solving conventional challenges in unconventional ways, all without losing your sense of humour and fun

Hiring Process: The result of each interview round will be provided within 1 - 2 weeks.

• 1st round - HR Interview: 30 minutes
• 2nd round - Technical Interview: 45 minutes
• 3rd round - Take-home assignment
• Final round - Presentation and Culture-fit Panel Interview: 1 hour
  
• Background checks

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of age, race, nationality, gender, religion, marital status, family responsibilities, or disability.

Selection will be based on merit and in accordance with the Tripartite Guidelines on Fair Employment Practices.

Required Skill Profession

Advertising, Marketing, Promotions, Public Relations, And Sales Managers