Overview
Product Quality Manager (PQM) at OpenAI.
The Product Quality team is responsible for ensuring that every hardware product we build meets high standards of reliability, cosmetic fit & finish, and overall user experience.
We partner with design, reliability, operations, and manufacturing teams worldwide to establish scalable quality systems from early development builds through mass production and field performance.
In This Role, You Will
Be the in-region quality leader, driving product quality execution across multiple global manufacturing sites.
Partner with cross-functional teams in the United States and abroad, contract manufacturers, and key component suppliers to ensure every build stage meets OpenAI’s standards.
Provide day-to-day quality support and guidance to contract manufacturers and suppliers.
Oversee quality labs and test infrastructure, including IQC, OQC, ORT, in-line inspections, and other test processes.
Aggregate and analyze manufacturing, test, and field data to build real-time dashboards and surface top quality issues.
Lead root cause investigations, corrective/preventive actions, and continuous improvement initiatives.
Work with support teams to reduce field return rates and improve the customer experience.
Plan and execute audits to confirm adherence to OpenAI standards, SOPs, and regulatory requirements.
Communicate quality status clearly to cross-functional stakeholders and escalate issues rapidly when needed.
Capture lessons learned to feed forward into design, supplier selection, and future product improvements.
You Might Thrive In This Role If You
Have 10+ years of experience in product quality, manufacturing quality, operations, or hardware engineering for high-volume consumer electronics or similar high-reliability industries.
Hold a BS in Mechanical, Electrical, Manufacturing, or Materials Engineering (or related field); advanced degree is a plus.
Have successfully launched new hardware products from proto through mass production.
Possess deep knowledge of consumer electronics assembly & test processes, including PCBA, integration, calibration, and cosmetic inspection.
Bring strong expertise in statistics and analytics: SPC, DOE, capability analysis, sampling plans, GR&R, FMEA, and reliability statistics.
Have demonstrated success leading root cause investigations and using FA tools such as X-ray/CT, cross-section, and microscopy.
Are proficient in interpreting GD&T and tolerance stacks, with working knowledge of metrology.
Have experience with automated data pipelines and dashboards (SQL, Python/R, Tableau or similar), with bonus points for applying AI/ML to quality datasets.
Communicate with clarity and impact in both working-level discussions and executive reviews.
Thrive in fast-paced, ambiguous environments and be willing to be hands-on.
Are open to significant international travel (up to approximately 50%).
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.
We push the boundaries of capabilities of AI systems and seek to safely deploy them to the world through our products.
AI must be created with safety and human needs at its core, and we value diverse perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
For more information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including state/federal fair chance laws where applicable.
OpenAI provides reasonable accommodations to applicants with disabilities; requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared.
Join us in shaping the future of technology.
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