Urgent! Product Solutions Manager (Must be in Hong Kong) Hong Kong Job Opening In Singapore, Singapore – Now Hiring PolyAI
Overview
Product Solutions Manager (Must be in Hong Kong)
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation.
Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents.
Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
This role is suited to those who want to be accountable and influential.
It is the Product Solution Manager’s job to ensure the success of our real projects, both by managing timelines, overseeing the quality of virtual assistants, and being the point of authority for the client.
Day to day, you’ll be listening to real people interacting with our systems, making decisions on how to make them even better, and convincing the client they’re the right ones.
And our rapid growth in Asia and beyond necessitates a local team who can deploy to our most complex customers, and requires a deep understanding of the expectations of customers in Hong Kong, Singapore, Taiwan, and more.
This role also therefore requires the candidate to be located in Hong Kong itself.
Responsibilities
Being accountable for the delivery of transformative virtual assistants, their success at solving problems for our customers, and their conversion into long-term commercial commitments
Be the primary point of contact from a delivery perspective, managing both the communication from the client, and to engineering
Being the voice of the client, understanding their needs, sensitivities and values and rallying the rest of the PolyAI team around such needs
Communicating successes to our customers by turning data analysis into compelling storytelling
Empowering and pushing our dialogue designers, solutions architects and engineers to achieve the best possible voice experience that’s always tied to a strong business case
Collaborating with the pre-sales and sales teams to determine the best solution for a business need
Requirements
Excellent communication skills, with strong storytelling and narrative abilities
Native Cantonese or native-level proficiency (C2 or equivalent), and excellent English (C1+)
Ability to successfully deliver software projects in agile environments
A painstaking attention to detail — we show our clients the very best we have to offer, and no less
The ability to push back to stakeholders, including decision makers
Strong customer obsession and focus on delivering value
An appetite to continuously improve processes and ways of working
Preferred Requirements
High proficiency in Mandarin
Experience with automation, especially processes involving AI
Knowledge of project management principles, and a product solutions manager's eye for prioritization
Experience working as a delivery manager or in another client-facing capacity in a software company
Experience with call centers / customer service, especially in the hospitality / banking / telecom / insurance industries
An interest in consumer tech, design, and user behavior and interaction
Our values
At PolyAI, we take great pride in our values - they guide everything we do.
We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do.
We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving.
Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we.
We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal.
If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us.
We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
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Unlock Your Product Solutions Potential: Insight & Career Growth Guide
Real-time Product Solutions Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Solutions in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5724 jobs in Singapore and 5162 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Product Solutions roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PolyAI is currently hiring and seeking a Product Solutions Manager (Must be in Hong Kong) Hong Kong to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Product Solutions Manager (Must be in Hong Kong) Hong Kong Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PolyAI adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Product Solutions Manager (Must be in Hong Kong) Hong Kong Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Product Solutions Manager (Must be in Hong Kong) Hong Kong typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Product Solutions Manager (Must be in Hong Kong) Hong Kong interview at PolyAI, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PolyAI's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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