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Urgent! Product Success Analyst Job Opening In Singapore, Singapore – Now Hiring CLARKSON PLC

Product Success Analyst



Job description

Role Summary

We are seeking a dynamic Product Success Analyst to join the IT Support team, with a particular focus on the APAC region.

This hybrid role blends user onboarding, product training, support, and business analysis.

The successful candidate will play a critical role in the adoption and evolution of our core broking platforms by acting as a bridge between users and our product teams.

This role is pivotal in embedding product expertise across our APAC offices while strengthening feedback loops into product development.

Key Responsibilities


Onboarding & Training

  • Develop and deliver training content focused on broking core applications

  • Onboard new users across the APAC region and provide refresher training to existing staff.

  • Build a scalable, consistent repository of product documentation and training materials, in collaboration with Product, L&D, and Marketing teams.
  • Stakeholder Engagement & Support

  • Establish strong working relationships with APAC stakeholders

  • Provide second-line support for broking applications, aligning with local IT teams and global support frameworks.

  • Act as the go-to contact for APAC-based user feedback, support queries, and training needs.
  • Product Collaboration

  • Collaborate with product managers and development teams to relay requirements gathered directly from regional users.

  • Translate user needs into well-structured documentation such as user stories, change requests, and wireframes.

  • Lead or support testing efforts and UAT sessions with brokers to validate upcoming changes.

  • Contribute to the strategic direction of the Broking toolset by prioritising and refining feature ideas and enhancements.
  • Documentation & Continuous Improvement

  • Help drive a new approach to support documentation including user guides, quick-reference sheets, and in-app help content.

  • Contribute to an iterative improvement process by monitoring product adoption and identifying areas for optimization.
  • Skills & Experience


    Required:

  • Strong experience in or exposure to broking or shipping operations.

  • Proven ability to deliver training, provide user support, and engage business stakeholders.

  • Excellent communication and interpersonal skills.

  • Highly organized with a proactive approach to problem-solving.

  • Comfortable gathering and documenting product requirements.
  • Preferred:

  • Experience working in product, support, or onboarding roles within digital tools or enterprise platforms.

  • Familiarity with Jira, Confluence, or other product management and support tools.

  • Exposure to Agile methodologies and user-centric design approaches.

  • Required Skill Profession

    Business Operations Specialists



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      Unlock Your Product Success Potential: Insight & Career Growth Guide


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