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Urgent! Product Support Analyst Job Opening In Singapore, Singapore – Now Hiring Opus 2
As a Product Support Analyst, you’ll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal.
You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when needed, all while maintaining a high standard of client communication and satisfaction.
In addition to support, you'll contribute to testing software updates, improving product documentation, and delivering product training or demonstrations.
By identifying recurring issues and user feedback, you’ll help shape product improvements alongside our Development and Product teams.
This role is ideal for someone with a passion for legal tech, strong problem-solving abilities, and a desire to grow within a collaborative support environment.
What you'll be doing
Act as the first point of contact for users, providing technical support via phone, email, and internal support portals.
Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed.
Guide clients on product usage and best practices to maximize user experience and efficiency.
Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up.
Assist in testing and validating new software features, patches, and updates before release.
Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions.
Support training sessions and product demonstrations, delivering guidance to clients and stakeholders.
Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction.
What we're looking for in you
1+ years of experience in customer support, IT helpdesk, or product support roles (preferably in SaaS or legal tech environments).
Strong troubleshooting skills with the ability to diagnose and resolve software, login, and system-related issues.
Experience managing tickets through triage, SOP-driven resolution, and incident documentation.
Familiarity with help desk tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
Ability to handle password resets, user login issues, and local server requests (e.g., Magnum: Syncs, Restarts).
Comfortable testing and validating new product releases alongside QA and development teams.
Skilled in creating and maintaining support documentation, including FAQs, how-to guides, and internal playbooks.
Basic understanding of SQL, APIs, or scripting languages (e.g., Python, Bash) is a plus.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
Strong multitasking and time management skills, with the ability to prioritize low- and medium-level tickets efficiently.
Demonstrated interest in legal technology and workflow-driven software solutions.
Willingness to shadow senior team members and document technical resolutions to build product expertise
Working at Opus 2
Opus 2 is a global leader in legal software and services, trusted partner of the world’s leading legal teams.
All our achievements are underpinned by our unique culture where our people are our most valuable asset.
Working at Opus 2, you’ll receive:
22 days annual holidays, flexible working, and length of service entitlement.
Loyalty Share Scheme.
Healthcare Insurance.
Dental Insurance.
Additional Childcare Leave.
A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
Accessible and modern office spaces
Company social events.
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Unlock Your Product Support Potential: Insight & Career Growth Guide
Real-time Product Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Product Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10509 jobs in Singapore and 9332 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Product Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Opus 2 is currently hiring and seeking a Product Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Product Support Analyst Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Opus 2 adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Product Support Analyst Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Product Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Product Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Product Support Analyst interview at Opus 2, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Opus 2's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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