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Urgent! Product Support Manager Job Opening In Singapore, Singapore – Now Hiring AUDI SINGAPORE PTE. LTD.

Product Support Manager



Job description

Job Responsibilities:

1) Technical Market PDI & Field Support / Flying Doctor

  • Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
  • Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

2) High Voltage Regional Expert

  • Manage and supervise the High-Voltage Battery repair concept, incl.

    working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
  • Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre

  • Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
  • Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
  • Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales' Priority Customer Concern (PCC) process.

    To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
  • Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

4) Management of Active Damage Management (Body & Paint) & Cyber Security

  • Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
  • Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

5) Workshop Equipment, Special Tools & After Sales IT System Support

  • Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
  • Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

6) Ownership & support for technical strategic projects

  • Support BML & Regional Office in various projects and assignments
  • Provide the key technical interface back to Central Product Support Team in the HQ

Job Requirements

  • HND or Degree level in Technical disciple or equivalent
  • Experience in, Automotive Engineer or Automotive Technician/Electrician
  • Basic budget tracking and control
  • With customer relations experience preferable
  • Experience in timely, accurate diagnosis & logical problem solving methodologies
  • Experience of working to challenge targets and tight deadline under pressure
  • Customer service orientated ethos and proven track record of excellent customer satisfaction
  • Self-motivated and driven to achieve targets and deadlines
  • Good communication skills across all business levels
  • Good knowledge of MS Office, SAP systems


Required Skill Profession

Other General



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    Unlock Your Product Support Potential: Insight & Career Growth Guide


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