Key Responsibilities:
Product Support:
Manage the
Critical Care product portfolio , serving as the primary point of contact for all product and application-related matters.
Provide
technical support and consultation
to customers, clinicians, doctors, and internal sales teams on product selection, configuration, and application.
Handle all product inquiries and deliver timely, accurate responses.
Plan and deliver
product training and updates
for customers within assigned accounts or territories.
Conduct
product demonstrations , highlighting key features, functions, and benefits.
Support the Sales Manager by reviewing tender specifications and contributing to solution proposals aligned with project requirements.
Post-Sales & Technical Service:
Deliver
end-user training
on product usage and applications, including preparation of training materials and scheduling.
Assist with
product installation and commissioning , ensuring configuration and settings meet customer specifications.
Coordinate with internal teams (IT, Engineering, Logistics, Commercial) to ensure smooth project execution and delivery.
Provide ongoing
technical and service support , including preventive maintenance, warranty, and post-warranty services.
Offer technical training for customers to support long-term product performance.
Participate in project trials, post-sales support, and warranty standby duties as required.
Perform additional duties as assigned in support of overall company goals.
Requirements:
Min Bachelor’s degree in Science, Engineering, or related field preferred.
Min 2 years of experience in the medical device industry.
Strong communication and presentation skills.
Resilient, adaptable, and able to perform under pressure.
Excellent team player with strong interpersonal skills.
Self-motivated and able to work independently.
Interested applicants, please click on
“Apply Now”
or submit your resume to
We regret only shortlisted candidates will be notified.
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