We’re looking for a
Production Support Analyst
to support our team in
Singapore .
This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company.
Key Responsibilities
Deliver a 1st class Production Support service to UOB’s Channel’s stakeholders.
Responsible for availability, incident, problem and capacity management for the applications in scope.
Response and resolve incidents, problem and user queries through proper analysis.
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
Drive technical remediation in line with agreed non-functional requirements.
Evidence continual service improvement of processes and tasks (via automation).
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team’s and your individual knowledge.
Communicate complex technical issues to business users in a language they understand.
Contribute in effective knowledge management best practices within team and organization.
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.
Requirements:
5 + years of experience working in Banking IT industry support.
Experience in Microsoft Dynamics CRM and Siebel CRM applications.
Strong team player.
Flexible and being able to manage time effectively.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology.
Essential Technical Skill:
Good written and verbal communication skills and analytical ability System enhancements delivery experience in the banking industry
Hands on experience in design and configurations/development work
Experience in leading, with good results, design gathering and design workshops with users as part of change delivery or defects fixes work
Strong Oracle SQL and PL/SQL design and development skills
Ability to understand SLA / KPI and deliver items within correct time space
Ability to have vendor interaction and management skills
Any working experience with AML applications (eg.
Fircosoft, Actimize.
NR Detica) or Linux environment background
Key Domain/Technical Skills:
Banking functional and technical delivery experience, Oracle SQL / PL-SQL, Java, Unix shell scripts, DevOps change process familiarity (Bitbucket, Jenkins.), Control-M, Aldon
About RiDiK: RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce.
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