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Urgent! Production Support Lead Job Opening In Singapore, Singapore – Now Hiring FPT ASIA PACIFIC PTE. LTD.

Production Support Lead



Job description

Responsibility

  • Lead and manage L1 and L2 Production Support Model for Front Office applications and platforms.

  • Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.

  • Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations.

    Document incidents and follow up on resolutions.

  • Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

  • User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.

  • Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.

  • System Resiliency Management: Drive system failover and disaster recovery processes.

  • Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.

  • Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

Skill

  • Bachelors degree in computer science, Information Technology, or equivalent experience
  • 7+ years of experience in an application support, system administration or related role
  • Hands on technical skills in the following areas
  • Experience with monitoring tools (e.g., Datadog, Splunk).

  • Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)
  • Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).

  • Knowledge of operating systems (e.g., Linux, Windows).

  • Stellar problem-solving and analytical skills.

  • Strong attention to detail and multitasking prowess.

  • Excellent communication and interpersonal skills.

  • A team-oriented mindset with a dash of independence.

  • Strong experience in at least one of the following domains is preferred.

  • Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS
  • Data analytics and TCA report
  • Business Intelligence tools (e.g., Power BI, Tableau)

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Required Skill Profession

Operations & Business Administration



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    Unlock Your Production Support Potential: Insight & Career Growth Guide


  • Real-time Production Support Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Production Support Lead Job?

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