Production Support System Analyst (Banking Sector Client - Core Banking & Cards Applications)

Job Objectives

• To provide L2 support for wide range of Core Banking and Cards applications across the regions
• To perform and support system maintenance and operations BAU activities eg.
  
  infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc.
  
  
• To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment
• To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems
• To work on production incident and problem management and meeting TRO
• To provide EOD production support for Core Banking and Cards application systems

Key Responsibilities

• Responsible for BAU production support for key / certificate renewal activities
• Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run
• Responsible for pre and post support of infra upgrade and maintenance activities eg.
  
  OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc.
  
  to ensure all services are up and remain in good health post upgrade/maintenance
• Attend and work on User Service Request eg.
  
  print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.
  
  
• Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending.
  
  This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident.
  
  
• Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement
• Build and maintain repository for KB articles for prod support documentation and System Ops related SOP
• Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.
  
  
• On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support

Key Requirements

To have :-

• Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills.
  
  Must be attentive to details.
  
  
• Good and assertive communicator in speaking & writing
• Able to work in a fast-paced, team-oriented environment and weekend/wee hours
• Good understanding and experience in SDLC and ITIL
• Experience in L2 or L3 production support

Technical Skill :-

• Working experience (3 to 5 years) in providing L2/L3 support in open systems platform.
  
  Good command with Unix/Linux os, shell scripting and Oracle db.
  
  
• Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage
• Experience in Silverlake banking system and CardLink systems is plus point
• Good to have working experience in these tools ie.
  
  Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.