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Urgent! Production Support System Analyst (Banking Sector Client - Core Banking & Cards Applications) Job Opening In Singapore, Singapore – Now Hiring D L RESOURCES PTE LTD

Production Support System Analyst (Banking Sector Client Core Banking & Cards Applications)



Job description

Job Objectives
To provide L2 support for wide range of Core Banking and Cards applications across the regions
To perform and support system maintenance and operations BAU activities eg.

infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc.


To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment
To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems
To work on production incident and problem management and meeting TRO
To provide EOD production support for Core Banking and Cards application systems
Key Responsibilities
Responsible for BAU production support for key / certificate renewal activities
Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run
Responsible for pre and post support of infra upgrade and maintenance activities eg.

OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc.

to ensure all services are up and remain in good health post upgrade/maintenance
Attend and work on User Service Request eg.

print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.


Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending.

This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident.


Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement
Build and maintain repository for KB articles for prod support documentation and System Ops related SOP
Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.


On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support
Key Requirements
To have :-
Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills.

Must be attentive to details.


Good and assertive communicator in speaking & writing
Able to work in a fast-paced, team-oriented environment and weekend/wee hours
Good understanding and experience in SDLC and ITIL
Experience in L2 or L3 production support
Technical Skill :-
Working experience (3 to 5 years) in providing L2/L3 support in open systems platform.

Good command with Unix/Linux os, shell scripting and Oracle db.


Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage
Experience in Silverlake banking system and CardLink systems is plus point
Good to have working experience in these tools ie.

Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.


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Required Skill Profession

Other General



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