Date: May 29, 2023
Location: Singapore
Company: Mentor Media
Business Unit : [[BIZ UNIT 2 Leslie Low]]
Org Unit / Department : [[SG OPERATIONS - RAY]]
Job Category : [[6aM]]
Support Program Manager in Cleanroom and other MedTech accounts.
Work closely with internal and external in meeting customer expectations.
Project management for new onboarding customers.
Verify customer's stated details or submit proposal for customer's approval:
Quotations, planning, and execution Setup BOM, eSOP, Product Code, Establish specifications, drawings, medical device's cleanliness requirements Arrange for pre/post bioburden tests Materials' requirement and specification Medical device details: Packaging, labeling material / method Coordinate with sterilization vendor on chamber booking and mode (Method of sterilization, cycles and parameters, and load patterns). Types of validation, protocol, frequency and the corresponding testing and requirements.
Coordinate material sourcing with Purchasing Coordinate with Production and Process Engineering on process configuration Coordinate with Quality and Process Engineering on necessary ISO documentation setup Provide updates / reports on accounts supported.
Maintain good rapport with customers.
Ensure committed SLA / KPIs to customer are met & fulfill.
Analysis on existing account opportunities and risks.