Urgent! Program Manager - GCS Job Opening In Singapore, Singapore – Now Hiring Coinbase
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world.
It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate.
We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system.
We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up.
We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone.
But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
Coinbase's Customer Experience (CX) organization plays a critical role in achieving Coinbase’s vision.
Our team is dedicated to achieving a world class customer experience through customer-first insights, prioritization, and programs.
Within the International CX Programs team, you’ll be responsible for delivering best-in-class programs for your markets, partnering closely with stakeholders in CX as well as local country leadership and partners to do so.
What you’ll be doing (ie.
job duties):
Develop program strategies for broadly defined business objectives without pre-established solutions, ensuring alignment with multi-year organizational goals.
Collaborate with cross-functional teams including Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management to ensure priority items are progressed with urgency, focusing on the 20% of work that will get 80% of the impact.
Influence product roadmaps, feature decisions, and engineering processes across various teams.
Define program requirements and execute within the CX org, driving timely decisions to accelerate progress and clear blockers, making informed trade-offs between time, scope, and cost.
Manage challenging and cross-functional goals with a focus on tactical execution.
Propose valuable initiatives with clear forecasts of impact and contribute to glidepath development.
Identify program dependencies and gaps, drive consensus among teams, and unblock issues effectively.
Foster collaboration and accountability across the program with minimal managerial support.
Proactively identify, innovate, and implement solutions to enhance organizational efficiency and effectiveness.
Deliver high-impact results with minimal best guidance, setting a precedent for excellence.
Identify and analyze data, customer feedback, and trends to implement corrective actions and improve operations.
Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations.
Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product.
Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities.
What we look for in you (ie.
job requirements):
7+ years of proven experience in Program Management, Customer Support Operations or Product Operations
Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.
Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Track record of developing and implementing mechanisms that enabled quality to scale 5x
Excellent analytical and problem-solving abilities, with a data-driven mindset
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
Nice to haves:
Passionate about creating an upleveled, localized Customer Support experience for customers
Strong familiarity with web3 and an active user of decentralized products.
Experience utilizing AI to transform operations
Previous experience in Tech, Crypto, Finance or Fintech
Advanced understanding of data analytics and ability to read & write SQL queries
P69607
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Program Manager Potential: Insight & Career Growth Guide
Real-time Program Manager Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Program Manager in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 40670 jobs in Singapore and 36116 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Program Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Coinbase is currently hiring and seeking a Program Manager GCS to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Program Manager GCS Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Coinbase adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Program Manager GCS Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Program Manager GCS typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Program Manager GCS, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Program Manager GCS interview at Coinbase, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Coinbase's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Program Manager GCS is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!