Program Manager, Operations Performance, Quality and Programs

Job description

Program Manager, Operations Performance, Quality and Programs

_corporate_fare_ Google _place_ Singapore

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

_info_outline_

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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

**Minimum qualifications:**

+ Bachelor's degree in a technical field, computer/data science, business analytics, process or similar, or equivalent practical experience.
+ 5 years of experience in program or project management.
+ 3 years of experience in operations, with a focus on data analytics, process developing and testing, performance quality and operational excellence.

**Preferred qualifications:**

+ 5 years of experience managing digital transformation and IT projects.
+ Excellent communication and people management skills with the ability to think creatively, identifying opportunities to measure, improve operational outcomes.
+ Ability to work on their own and as part of a team.

**About the job**

A problem isn’t truly solved until it’s solved for all.

That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.

Your projects will often span offices, time zones, and hemispheres.

It's your job to coordinate the players and keep them up to date on progress and deadlines.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running.

From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible.

We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them.

We keep our networks up and running, ensuring our users have the best and fastest experience possible.

**Responsibilities**

+ Develop and implement data and performance quality initiatives to improve network operations.

Deliver digitization initiatives to deliver operational innovations and overall effectiveness.
+ Deliver quality governance frameworks, and implementation of an operational readiness testing program for new systems introduction and network operationalisation.
+ Test network reliability, processes robustness and complete retrospective analysis and improvement.
+ Gather and collate all aspects of necessary data and analytics to drive operational effectiveness in operational systems.
+ Use data analytics, identify, create and establish measures of operational quality, dashboard views across domains, cross correlation of inputs to drive operational excellence evident within the operate Objective and Key results (OKRs).

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .

Google is proud to be an equal opportunity and affirmative action employer.

We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

See alsoGoogle's EEO Policy (https://www.google.com/about/careers/applications/eeo/) ,Know your rights: workplace discrimination is illegal (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) ,Belonging at Google (https://about.google/belonging/) , andHow we hire (https://careers.google.com/how-we-hire/) .

If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes.

Please do not forward resumes to our jobs alias, Google employees, or any other organization location.

Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCP_EEO_Post.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

Required Skill Profession

Other General