The Programme and Research Operations Coordinator will support the ongoing implementation of the internet-based Cognitive Behavioural Therapy programme.
This individual will work closely with the counsellors to ensure smooth day-to-day operations, with a strong focus on supporting counsellors in their use of the platform, monitoring participant safety, and facilitating timely clinical escalation when needed.
The coordinator will also play a key role in driving the programme’s quality improvement efforts through the coordination of qualitative research activities, including interviews and feedback collection from both participants and counsellors.
Roles & Responsibilities
Counsellor Engagement & Training: Organise and support onboarding, training sessions, and ongoing case consultation meetings - Coordinate and troubleshoot issues reported by counsellors
Participant Safety & Monitoring: Monitor the dashboard for any suicide risk or escalation flags and coordinate with in-house clinical psychologists to ensure timely follow-up and support
Research & Evaluation Support
Coordinate qualitative research activities such as interviews between participants and freelance interviewers.
Collect, organize, and summarize feedback from both participants and counsellors for reporting and quality improvement purposes.
Assist with documentation and data organization related to programme operations.
Requirements
Bachelor’s degree in psychology, business, or other related fields.
Demonstrated interest in mental health and/or digital health.
Strong communication and coordination skills; comfortable working with multiple stakeholders.
Good IT literacy and a willingness to engage with tech platforms and dashboards.
Conscientious, organized, detail-oriented, and adaptable to evolving programme needs.
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