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Urgent! Project Coordinator (SG/PR ONLY, Immediate Starters Preferred) Job Opening In Singapore, Singapore – Now Hiring AvePoint

Project Coordinator (SG/PR ONLY, Immediate Starters Preferred)



Job description

We are looking for an experienced
Project Coordinator
to support the
management and operations
of a digital platform.

If you have a strong background in
project coordination, service support, and stakeholder management , we want to hear from you!
Job Summary
Digital Platform Operations Coordinator to support the management and development of our digital platform.

The ideal candidate will have a strong background in
project management, service support, and user experience .


Key Responsibilities
Business & Platform Operations:
Assist in business operations and coordination with training partners and customers.


Assist and coordinate with various divisions in daily operations and escalations.


Monitor issues, work items, and their resolution.


Participate in project implementation processes.


Develop and test cross-functional Standard Operating Procedures (SOPs).


Create and maintain Business Continuity Planning (BCP) frameworks.


Establish and implement Risk Assessment frameworks.


Service Support
Manage all tickets that are inbound for the platform as Level 1 resolution officer.


Implement and manage a SaaS/PaaS Service Support Centre.


Develop user-facing service support content for the platform and website.


Monitor support tickets and ensure quality resolution delivery.


Training & Documentation
Assist in onboarding training service providers, shipping lines, and users to the platform.


Develop and maintain content related to user onboarding.


Qualifications
3+ years of experience in project coordination, preferably in a digital platform environment.


Experience with SaaS/PaaS platforms and service support systems.


Proficiency in creating and maintaining documentation, including SOPs and user guides.


Strong stakeholder management and coordination skills.


Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.


Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Data Security Software Products
#J-18808-Ljbffr


Required Skill Profession

Other General



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