Roles and Responsibilities
Strategic Project Leadership
Lead cross-functional teams to deliver complex ICT projects on time and within budget
Develop and maintain comprehensive project plans, ensuring alignment with business objectives
Establish and monitor project KPIs, providing regular performance reports to management
Proactively identify and mitigate project risks, implementing effective control measures
Oversee multiple vendor relationships and external ICT service providers
Operational Excellence
Drive seamless business operations across departments through effective IT service delivery
Ensure strict adherence to Service Level Agreements for both projects and incidents
Evaluate and assess change requests for system enhancements and improvements
Monitor and optimise operational performance through data-driven metrics
Manage daily IT operations, swiftly resolving application, infrastructure, and security issues
Technical Delivery & Quality Assurance
Spearhead requirement gathering sessions and documentation
Review and approve key project deliverables including functional specifications, test plans, and technical documentation
Plan and oversee User Acceptance Testing processes
Ensure all solutions comply with IT management policies, quality standards, and security guidelines
Stakeholder Management
Coordinate effectively with cross-functional teams (i.e. application/infrastructure teams)
Facilitate training sessions and system implementation
Build strong relationships with business units to understand and meet their IT needs
Provide regular updates to management on project status and operational metrics through different forums (i.e. Project Steering Committee meetings etc.)
Foster collaborative environment that promotes team success
Requirements
Education Qualifications
Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
Project Management Certification or equivalent
Relevant Experience
Essential Technical Experience
Proven track record managing
at least 2 full-cycle projects using Agile/Waterfall methodologies
Relevant experience in
web development projects and daily IT operations
Strong background in
.NET or J2EE applications
Demonstrated expertise in enterprise IT and security frameworks
Experience troubleshooting complex application, infrastructure, and security challenges.
Leadership & Strategic Capabilities
Sharp analytical mind with problem-solving abilities
Strategic thinker who can both see the big picture and dive deep into technical details
Proven ability to understand and translate complex business requirements into actionable solutions
Track record of building and leading high-performing teams
Outstanding stakeholder management skills with experience influencing at all levels
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