Project Manager

Job description

Overview
Veracity is a consulting company that solves business problems by delivering digital workflows that matter.

We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Project Manager/Scrum Master.


The Project Manager/Scrum Master plays a critical part in Veracity’s professional services, by Managing and leading our customer projects and agreements.

The Project Manager/Scrum Master primary responsibility is leading customer projects managing deployments of ServiceNow solutions to various customers.

You will have a passion for customer success and be self-motivated, building high performing teams and delivering exceptional customer outcomes across multiple customer stakeholders.

You will know how to form long lasting trusted relationships with executive level stakeholders gaining their endorsement for high quality delivery on time and to the highest quality, be the primary customer contact for services, handling issues and escalating as appropriate.

You will have excellent verbal and written communication skills and demonstrated abilities in building and motivating high performing successful project teams.

Customer satisfaction is key to Veracity’s success, there will be at times where you will need to deliver more to maintain our excellent customer satisfaction rating.


We Hire for Culture First:
Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication.

We believe we don’t exist without exceptional people, so we respect and value them.

We pay fair base and at-risk components based on experience and the market.


Other companies give you a job.

We give you opportunity.


Veracity is focused on building a people-focused organization with a long-term culture of excellence.

We work hard, we have fun, we innovate and grow talent.


Key Responsibilities
Accountable for management of overall project including scheduling, scope and budget
Managing projects, sprints, updating details and providing regular reporting
Facilitating key stakeholder meetings including regular steering committees with internal and customer teams, reporting on progress, issues, risks and contributing to issue resolution
Manages stakeholder expectations, maintaining focus on overall deliverables agreeing and applying contractual terms of project
Understands and engages expertise of others alongside own
Working independently on projects
Collaborating effectively with local and remote staff to drive successful outcomes on time and within budget providing support and mentorship
Developing and maintaining strong customer relationships with key stakeholders including executive sponsor, program managers, business process owners and enterprise architects
Responsible for ensuring the customer is fully informed and up to date on progress and concerns including risks, issues, scheduling, resourcing and change requests
Responsible for delivering successful outcomes in customer projects, ensuring excellent reputation for delivery and securing customer satisfaction ratings of 5 out of 5
Monitors and measures customer satisfaction
Applies knowledge, tools and technical expertise to create value, ensuring it is tailored to the specific needs of the customer
Manages customer projects effectively ensuring objectives, deadlines and budgets are met by team members under own control
Competent use of project planning, tools, milestones appropriate for the size and scale of the project
Demonstrates the ability to assess, form and allocate work streams, managing own time and that of others to meet deadlines
Works with the customer to determine a handover process to ensure skills transfer, sustainability of results and knowledge capture as appropriate for project and customer.


Proactively predicts and reviews any potential areas of deficit, addressing them before the project finishes
Operates competently in all areas of project management and delivery
Manages ‘medium risk’ projects (working with others for high risk)
Identifies, quantifies and manages issues impacting on delivery of project
Enhance & increase ServiceNow knowledge by practicing continuous learning, training and certifications utilising Veracity’s ServiceNow training platform
Working with our process owners to identify opportunities for improvement
Shares knowledge and experiences with others
Keeping abreast of new platform features and capabilities
Identifying opportunities and influence customers to adopt Veracity services
Basic requirements
Presents ideas convincingly to achieve specific outcomes
Demonstrates skills in building consensus and resolving conflict
Applies techniques to achieve influence, impact and achieve specific outcomes
Provides thoughts and ideas in a clear style using effective verbal and nonverbal communication techniques in formal and informal situations
Uses presentation tools effectively to engage audience
Produces clear customer and internal reports selecting most appropriate style for audience
Seeks support from peers where appropriate
Embracing different cultural perspectives, thought diversity and cultivating workplace equality
Championing processes and continual improvement of our ways of working
Experience showing successful delivery of multiple customer projects for 3+ years
Basic ServiceNow knowledge
Creative thinking and the ability to think outside the box
Loving what you do
Professional qualifications and education requirements
The following is preferred but not a pre-requisite for this position
ServiceNow Administration PPM Fundamentals
Scrum Master Certification
Project Management Certification eg Prince2, PMP, CPM
ITIL Foundations
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Required Skill Profession

Other General