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Project Manager (Ticketing & Ops) Job Opening In Singapore, Singapore – Now Hiring IMBA GLOBAL PTE. LTD.


Job description

Overview
At IMBA, we create extraordinary cultural and experiential attractions that bring people, ideas, and stories together.

As we gear up for launch, we are seeking a Project Manager (Ticketing & Operations) to oversee end‐to‐end operational readiness — from system setup and vendor coordination to day‐to‐day front‐of‐house (FOH) management once live.

This is a hands‐on, cross‐functional role that bridges project execution, ticketing infrastructure, and guest experience operations.

The role suits someone who thrives in start‐up environments, is operationally sharp, and can drive structure amidst scale‐up chaos.


Key Responsibilities
Project Management & Operational Readiness
Plan, coordinate, and track deliverables across project timelines for IMBA attractions and ticketed events.


Lead coordination between internal departments (Marketing, Brand, Creative, PMO) and external vendors.


Oversee operational setup for FOH, retail, and visitor flow — ensuring systems and manpower align to guest volume projections.


Manage operational documentation, SOPs, and contingency plans for event or site launches.


Ticketing Operations
Manage the setup and integration of ticketing systems (POS, CRM, and API partners).


Liaise with third‐party ticketing partners, tech vendors, and finance for reconciliations and reporting.


Monitor ticketing performance, data accuracy, and customer journey touchpoints.


Develop and enforce ticketing policies — refunds, reissues, group bookings, and VIP access.


Front‐of‐House & Guest Experience
Oversee FOH operations including staffing, scheduling, training, and service standards.


Implement FOH SOPs ensuring a seamless visitor experience from entry to exit.


Support visitor communications, guest relations, and incident management.


Coordinate with HR on manpower planning, part‐timers, and ambassador recruitment for launch operations.


Cross‐Functional Collaboration
Work closely with Marketing & Partnerships to ensure ticketing promotions and data sync.


Coordinate with the Finance team for daily sales reports, settlements, and compliance.


Partner with HR for onboarding and scheduling of FOH and Ops teams.


Preferred Attributes
Diploma or Degree in Business, Events, Tourism, or related field.


5–8 years’ experience in project operations, ticketing, or attractions/events management.


Prior experience with ticketing platforms (e.g., SISTIC, Klook, GlobalTix, etc.) is highly preferred.


Strong multitasking, communication, and stakeholder management skills.


Hands‐on, solution‐driven mindset; thrives in fast‐paced environments.


Competencies
Excellent project coordination and vendor management skills.


Operational awareness and resourcefulness.


Data‐oriented with attention to detail.


Leadership and team motivation, especially for FOH and part‐time crews.


#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Are You Looking for Project Manager (Ticketing & Ops) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IMBA GLOBAL PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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IMBA GLOBAL PTE. LTD. interview tips for Project Manager (Ticketing & Ops)

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Other Openings

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Final Thought:

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