- Drive innovation in service delivery by identifying and implementing emerging trends, tools, and technologies to support operations
- Ensure the updates of new quality standards, procedures, and service initiatives, are aligned with organisational objectives
- Conduct routine inspections and audits to ensure compliance with operational standards, regulatory requirements, and safety protocols
- Record of audit observations and preparation of summary report for review
- Analyse audit and inspection results, address non-compliance and provide actionable recommendations for improvement
- Follow up on audit findings, gaps identified and give recommendations to ensure consistent and assessment standard
- Ensure all quality management standards are aligned with regulatory requirements, safety protocols and industry best practices
- Oversee the coordination of internal and external audits related to ISO certifications
- Governance of all quality control training and operational manuals to ensure consistency across all shifts
- Use of electronic cleaning audit system, device, and forms
- Ensure quality KPI's are achieved and maintained
- Ensure proper grooming standards are adhered to
- Create checklist detailing specific tasks and assigning a score to each so as to track performance and identify areas for improvement
- Any ad-hoc assignments
Job Requirements:
- Minimum 2 years of experience in similar capacity
- Good communication and organisational skills
- Basic computer and report writing skills.
- Good time management and planning skills
- Hands-on physical work required
Other Requirements
- Working Hours: 8.00am to 6.00pm (Mon – Fri)
- Work Location: East (Must be able to work in the East)