Drive innovation in service delivery by identifying and implementing emerging trends, tools, and technologies to support operations
Ensure the updates of new quality standards, procedures, and service initiatives, are aligned with organisational objectives
Conduct routine inspections and audits to ensure compliance with operational standards, regulatory requirements, and safety protocols
Record of audit observations and preparation of summary report for review
Analyse audit and inspection results, address non-compliance and provide actionable recommendations for improvement
Follow up on audit findings, gaps identified and give recommendations to ensure consistent and assessment standard
Ensure all quality management standards are aligned with regulatory requirements, safety protocols and industry best practices
Oversee the coordination of internal and external audits related to ISO certifications
Governance of all quality control training and operational manuals to ensure consistency across all shifts
Use of electronic cleaning audit system, device, and forms
Ensure quality KPI’s are achieved and maintained
Ensure proper grooming standards are adhered to
Create checklist detailing specific tasks and assigning a score to each so as to track performance and identify areas for improvement
Any ad-hoc assignments
Job Requirements
Minimum 2 years of experience in similar capacity
Good communication and organisational skills
Basic computer and report writing skills.
Good time management and planning skills
Hands‐on physical work required
Other Requirements
Working Hours: 8.00am to 6.00pm (Mon – Fri)
Work Location: East (Must be able to work in the East)
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