As an Customer Quality Engineer, you will play a key role in managing the NPI pipeline, bringing new products from Concept to Mass Production.
Your responsibilities will include:
Customer Relationship Excellence:
Act as the trusted quality advisor for our customers, fostering strong, collaborative relationships to ensure the highest levels of customer satisfaction.
Lead customer-facing quality meetings, facilitating transparent, productive discussions to enhance mutual understanding and align expectations.
Quality Assurance Leadership:
Champion the application and monitoring of rigorous quality standards, ensuring products meet both customer-specific requirements and our own internal excellence benchmarks.
Conduct detailed quality audits and inspections to proactively identify areas for enhancement and guarantee compliance with regulatory standards.
Perform Inter/Intra BKM activities for lesson leanrt
Perform Customer Specification Requirement cross check/gating
Root Cause Analysis & Continuous Improvement:
Apply advanced problem-solving techniques to diagnose and resolve quality issues, leveraging a data-driven approach for sustainable corrective and preventive actions (CAPA).
Spearhead continuous improvement initiatives, promoting a culture of innovation within the quality engineering team and across the broader organization.
Cross-Functional Collaboration:
Partner closely with Engineering, Operations, and Production teams to address quality concerns, align on best practices, and implement system-wide improvements.
Lead or participate in cross-functional teams to address systemic issues, driving process optimization and efficiency gains.
Training & Development: