Quality Manager, PD

**What you’ll do:**

This role will focus on development, maintenance, and service of customers for Power Distribution solutions, such as Medium Voltage Switchgear, Low Voltage switchgear, RMU, Transformers.

Collaborate directly with regional and divisional quality, service operation, product, and engineering functions to streamline communication towards the customers.

Manage customer quality issues as they occur, provide support and resolution; effectively settling field issues with customer satisfaction and safeguarding Eaton interest; Drive preventative measures, aggregating data from customer failures and driving improvement in the plants or with design team.

A.

Manage customer quality issues as they occur, provide support and resolution.
B.

Provide leadership for division product quality related activities, driving capability and reliability requirement, manage risk and problem.
C.

Be the owner of customer quality problems and/or field issues as they occur.
D.

Make timely, data-driven and quality decisions, incorporating inputs from all functions, taking impartial and objective stands, to solve field issues, making both the customer satisfaction and Eaton interest as priorities.
E.

Drive preventative measures, aggregating data from customer failures and driving improvement in the plants or with design team
F.

Be responsible for statistical analysis leading to root cause findings, as well as field issue solving activities (technical and commercial), liaising and aligning with all related functions (quality, service, engineering, product line management, Sales & Marketing), for Asia Pacific customers in a timely and effective manner, driving for meeting and exceeding Customer expectations.
G.

Customer relationship build-up and enhancement, regular listen the Voice of Customer, regular customer visit and communication, lead and coordinate customer satisfaction issues between Eaton & Customers.
H.

Be responsible for product quality improvement enhancement with proactive and systematic corrective action plans and achieving Key Performance Indicators (KPIs) such as Field Failure Reduction, and overall Customer Satisfaction:
I.

Interact across departments to enhance product quality
J.

Analyze customer specific requirements for reliability and reliability methods and make suggestions for improving product reliability and provide reports for internal and external parties
K.

Participate in customer calls/discussions and provide appropriate expertise on reliability
L.

Customer escapes prevention; increasing productivity by implementing plans and actions to reduce costs of poor quality; achieving product reliability enhancement associated with process capability and design-related corrective actions.
M.

Be owner of Field Service Bulletin (FSB) process, maintain FSB system with regular tracking and systemic action follow up.
N.

Engage other functions to support product reliability initiative deployment.

Regularly evaluate the progress and effectiveness of key initiatives and make course corrections as business conditions and customer / stakeholder expectations evolve.
O.

To be committed & responsible for Quality Management System:
a.

Implement the process approach and risk-based thinking
b.

Provide the necessary support to fully implement and sustain the QMS
c.

Communicating to the organization the importance of conforming to QMS requirements
d.

Ensuring the QMS meets its goals
e.

Engage, direct, and support individuals contributing to the QMS
f.

Create a culture of continuous improvement

**Qualifications:**

Bachelor’s degree, major in engineering
A.

Minimum of 10-year experience in related Electrical product technical requirements, quality experience is preferred.
B.

Minimum of 5-year experience of in field problem solving or service experience

**Skills:**

A.

Experience with power distribution products and solutions
B.

Experience with product application and market
C.

Financial and P&L acumen
D.

Customer orientation
E.

Result driven
F.

Leadership and management skills
G.

Negotiation and communication skills
H.

Interpersonal skills and capability of influencing
I.

Teamwork spirit
J.

Analytical, problem-solving skills,
K.

Synthetic capability and professional write up skills