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Quality Program Manager, SEO Job Opening In Singapore, Singapore – Now Hiring TikTok Pte. Ltd.


Job description

Responsibilities

Team Introduction As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product.

We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're expanding to more hubs.

Responsibilities:

  • Vendor Oversight & Alignment: Manage and drive the QA framework for omnichannel L1 & L2 service programs, ensuring vendor compliance with service industry standards.

Align quality expectations across vendors and internal teams to maintain consistency in scoring and performance benchmarks.

  • Quality Monitoring & Performance Improvement: Lead end-to-end quality assessments across multiple attributes through in-house and vendor auditors.

Define and execute strategies to improve vendor QA scores and service excellence.

  • Internal Team Audits & Monitoring: Conduct regular internal audits to assess adherence to QA frameworks.

Monitor internal quality performance alongside vendor assessments and drive continuous improvements across both internal and external service teams.

  • QA Governance & Reporting: Own all quality assurance metrics across vendor-managed and internal operations.

Conduct calibration sessions across time zones to ensure alignment between internal teams, vendors, and global stakeholders.

  • Data-Driven Optimization: Design data models to identify customer experience failure points across vendor and internal processes, products, and workflows.

Partner with operations leaders to drive measurable improvements.

  • QA Framework & Compliance: Ensure key workflow changes, operational processes elements are reflected in both vendor and internal QA scoring mechanisms.

Maintain adherence to internal and external compliance standards.

  • Business Reviews & Stakeholder Engagement: Lead regular business reviews with vendor operations teams and internal stakeholders, providing data-backed insights and improvement roadmaps.

Engage with vendor and internal training & coaching teams to track progress and action plans.

  • Process Standardization & Training: Collaborate with multiple vendors and internal teams across service programs to standardize QA frameworks and ensure consistent execution.

Conduct ongoing QA training and best practices workshops.

  • Technology & Tooling: Engage in the QMS technology roadmap, advising on QA audit tools.

Support build, test, and iteration cycles for internal technology teams to enhance automation and reporting.

  • Operational Excellence Initiatives: Lead or support Six Sigma, COPC, or other process improvement projects with vendors and internal teams.

Promote a culture of continuous improvement to enhance service quality and operational efficiency.

  • Travel Requirement: 30% travel for vendor site visits, calibration meetings, and quality audits.

Qualifications

Minimum Qualifications

  • 4-5 years of experience in the Quality domain at a leading technology or digital advertising platform
  • Experience in leading large scale Product & CX operations audits efficiently with good understanding of QA scoring methodologies
  • Fluent English is mandatory with excellent stakeholder management, communication & project management skills.

Preferred Qualifications:

  • Advanced Excel, Google Studio or Tableau skills are preferred
  • COPC certified or Six Sigma experience is a plus
  • Experience working with vendor teams and driving large scale QA audits/programs at scale is a plus

Required Skill Profession

Other General


  • Job Details

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Unlock Your Quality Program Potential: Insight & Career Growth Guide


Real-time Quality Program Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Quality Program in Singapore, Singapore, highlighting market share and opportunities for professionals in Quality Program roles.

3146 Jobs in Singapore
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2666 Jobs in Singapore
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Are You Looking for Quality Program Manager, SEO Job?

Great news! is currently hiring and seeking a Quality Program Manager, SEO to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Quality Program Manager, SEO Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Quality Program Manager, SEO Job Success

TikTok Pte. Ltd. interview tips for Quality Program Manager, SEO

Here are some tips to help you prepare for and ace your Quality Program Manager, SEO job interview:

Before the Interview:

Research: Learn about the TikTok Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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During the Interview:

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Quality Program Manager, SEO interview at TikTok Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TikTok Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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