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Urgent! Raffles Service Agent (Reservations) Job Opening In Singapore, Singapore – Now Hiring Raffles Hotels & Resorts
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Raffles Service Agent (Reservations)
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Raffles Hotels & Resorts
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Raffles Service Agent (Reservations)
role at
Raffles Hotels & Resorts
Job Description
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.
Job Description
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.
Primary Responsibilities
Delivers Friendly and Professional Service
Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.
Focuses on Guest Experience
Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.
Involvement in Wider Job Function Actions/Relationships
Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
Maintains an accurate and updated filing system of all correspondence.
Is familiar with hotel’s credit policies and handles billing instructions correctly.
Performs clerical and administrative duties.
Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
Supports Accor Corporate programs, such as Planet 21.
Ensures service standards and individual performance are aligned with Accor Hotels Values.
Qualifications
Candidate Profile
Knowledge and Experience
Minimum tertiary education or equivalent.
Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management.
Minimum 1 year of relevant experience in the hotel industry.
Competencies
Strong interpersonal skills with ability to communicate with all levels of colleagues.
Service-oriented with an eye for details.
Ability to work effectively and contribute to the team.
Multicultural awareness and ability to work with people from diverse cultures.
Self-motivated and energetic.
Flexible.
Displays initiative and creativity.
Additional Information
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
Medical and Wellness Benefit.
Comprehensive Insurance Coverage.
Local/Overseas Career Development & Growth Opportunities.
Holistic Learning and Development Opportunities.
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
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Unlock Your Raffles Service Potential: Insight & Career Growth Guide
Real-time Raffles Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Raffles Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10446 jobs in Singapore and 8739 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Raffles Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Raffles Hotels & Resorts is currently hiring and seeking a Raffles Service Agent (Reservations) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Raffles Service Agent (Reservations) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Raffles Hotels & Resorts adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Raffles Service Agent (Reservations) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Raffles Service Agent (Reservations) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Raffles Service Agent (Reservations) interview at Raffles Hotels & Resorts, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Raffles Hotels & Resorts's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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