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Raffles Service Agent (Reservations) Job Opening In Singapore, Singapore – Now Hiring Raffles Hotels & Resorts


Job description

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Raffles Service Agent (Reservations)
role at
Raffles Hotels & Resorts
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Join to apply for the
Raffles Service Agent (Reservations)
role at
Raffles Hotels & Resorts
Job Description
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.


Job Description
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.


Primary Responsibilities
Delivers Friendly and Professional Service
Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.


Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.


Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.


Focuses on Guest Experience
Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.


Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.


Involvement in Wider Job Function Actions/Relationships
Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.


Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.


Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).


Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.


Maintains an accurate and updated filing system of all correspondence.


Is familiar with hotel’s credit policies and handles billing instructions correctly.


Performs clerical and administrative duties.


Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.


Supports Accor Corporate programs, such as Planet 21.


Ensures service standards and individual performance are aligned with Accor Hotels Values.


Qualifications
Candidate Profile
Knowledge and Experience
Minimum tertiary education or equivalent.


Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management.


Minimum 1 year of relevant experience in the hotel industry.


Competencies
Strong interpersonal skills with ability to communicate with all levels of colleagues.


Service-oriented with an eye for details.


Ability to work effectively and contribute to the team.


Multicultural awareness and ability to work with people from diverse cultures.


Self-motivated and energetic.


Flexible.


Displays initiative and creativity.


Additional Information
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.


Duty Meals are provided.


Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.


Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.


Medical and Wellness Benefit.


Comprehensive Insurance Coverage.


Local/Overseas Career Development & Growth Opportunities.


Holistic Learning and Development Opportunities.


Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
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Unlock Your Raffles Service Potential: Insight & Career Growth Guide


Real-time Raffles Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Raffles Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Raffles Service roles.

9365 Jobs in Singapore
9365
7630 Jobs in Singapore
7630
Download Raffles Service Jobs Trends in Singapore and Singapore

Are You Looking for Raffles Service Agent (Reservations) Job?

Great news! is currently hiring and seeking a Raffles Service Agent (Reservations) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Raffles Hotels & Resorts adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Raffles Service Agent (Reservations) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Raffles Service Agent (Reservations)?

Key qualifications for Raffles Service Agent (Reservations) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Raffles Service Agent (Reservations)?

To improve your chances of getting hired for Raffles Service Agent (Reservations), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Raffles Service Agent (Reservations) Job Success

Raffles Hotels & Resorts interview tips for Raffles Service Agent (Reservations)

Here are some tips to help you prepare for and ace your Raffles Service Agent (Reservations) job interview:

Before the Interview:

Research: Learn about the Raffles Hotels & Resorts's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Raffles Service Agent (Reservations) interview at Raffles Hotels & Resorts, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Raffles Hotels & Resorts's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Raffles Service Agent (Reservations) Positions

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