Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Assist guests with check in and checkout, and other cashiering duties
- Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
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- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests’ mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
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- Meet, greet and provide rooming for VIP guests
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Qualifications
- GCE 'A' Level or equivalent; University Degree preferred
- Minimum 4 years hotel front office experience, including 1 year in a supervisory role
- Fluent in English (reading, writing, speaking)
- Proficient in computer applications, including Windows, internet, and word processing
- Technical knowledge in Front Office operations
- Strong leadership, interpersonal, and communication skills
- Detail-oriented, organised, and flexible with working extended hours
- Ability to work independently and under pressure in a diverse team environment