Receptionist cum Customer Service Agent (Pasir Ris)

1.

Communications Support:

• Answering and patching phone calls at the front counter in school General Office
• Ensuring timely and professional responses to all inquiries 
• Manage and route school email timely and accurately

2.

Visitor Management:

Attend to walk-in customers (parents, students, teachers and delivery personnel etc)

3.

Administrative Support:

• Assist in day-to-day operations of general office duties including mailroom support and distribution
• Simple data record of received items, lost & found items, loan of uniform etc
• Filing, laminating of documents, coordinating courier services, and maintaining databases and records
• Ongoing managing, updating, supporting, and maintenance of SAT intranet portal

4.

Office Presentation:
Ensure the reception area is clean, tidy, presentable, and stocked with necessary supplies required for both staffs and visitors

5.

Customer Service:
Serve as the first and primary point of contact for all visitors to reception, addressing their needs and resolving issues as they arise in a calm and efficient manner.

6.

Functional Tasks:
Serve as schools designated goods receipt officer Help coordinate, schedule, deconflict and manage
appointments, calendar, and room scheduling to ensure smooth operations and utilization
Ensure inventory accuracy, serviceability, availability at all times.

7.

Other Tasks:
Support and handle ad-hoc duties & tasks assigned by School Leaders, Administration Manager, and Operations Manager when needed.

Qualifications

Minimally N Level with passes in both English and Mathematics.
Preferably Higher Nitec / Diploma in Business / Management / Hospitality or its equivalent.

Experience
Minimum of 1 year of relevant experience as a receptionist and/or customer service agent
Preferably candidates with experience working with youths and parents in an education institution setting.

Essential Skills
- Administrative & office management skills
- Communications skills
- Computer & devices proficiency skills
- Customer service skills
- Mailroom support and distribution skills
- Organizational skills
- Professional and inclusive skills
- Time management skills

Candidate Profile
- Ability to handle and support simple first-aid
- Ability to handle diverse individuals calmly and tactfully
- Confident in handling and dealing with any walk-in visitors
- Good communication and interpersonal skills
- Rational, pragmatic, logical, steadfast skills
- Ability to react quickly, understand situations, think outside of box, deescalate quickly, calmly and effectively
- Patience, caring, cheerful and good telephone etiquette

Personnel to be deployed at the following hours:
Mondays to Fridays: 9:15am to 6:15pm, inclusive of 30min lunch break
Service not required on Saturdays, Sundays and gazetted public holidays

Contract Period: From 01 Dec 2025 to 31 Dec 2026