Receptionist (Monday to Friday/RAFFLES PLACE)

Overview of the role:

• Welcome visitors in a warm and friendly manner and directing them appropriately.
  
  
• Maintains security by following procedures, monitoring checking system (TDS) and issuing visitor badges.
  
  
• Answering telephones in a professional manner and appropriately handling or referring questions and requests.
  
  
• Thoughtful and provides anticipatory service whenever possible, and responds to requests in a helpful and timely manner.
  
  
• Maintain all conference space tidy and presentable
• Managing meeting room availability through internal reservation system (EMS)
• Coordinate with clients on catering requests and liaise with on-site team and vendors
• Take inventory of supplies and restock as needed
• Coordinating internal and external events with Facilities Management team
• Assisting with a variety of administrative tasks including printing, copying, scanning and luggage storage
• Respond to emails with reservation information, confirmation and additional details, catering enquiries and coordination
• Assisting in making, altering, or canceling reservations
• Answer questions regarding rooms, facilities, multimedia, setup and events
• Willing to undertake any reasonable request made by management

Requirement

• Be a Strong Team Player
• Experience of working within a Corporate or Hotel Reception
• Professional attitude and appearance
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Strong customer service skills
• Proficiency in MS applications
• Support and motivate the team to achieve a 'best in class' service.
  
  
• Displays a high level of confidence and knowledge when carrying out duties.
  
  
• Ability to be resourceful and proactive when issues arise