TTE Elephant Headspa is a unique wellness sanctuary where tradition meets modern relaxation.
We are famous for our signature head spa treatments that provide a blissful escape.
We're looking for a friendly, organized, and dynamic Receptionist to be the welcoming face of our outlet
Job Description: The Heart of Our Front Desk
As the first point of contact for our guests, you will play a crucial role in creating a magical and seamless experience from the moment they walk in.
You are more than just a receptionist; you are a Brand Ambassador for TTE Elephant Headspa.
Your Key Responsibilities:
- Master of Appointments: Skillfully manage all booking channels – online platforms, WhatsApp, and walk-in customers.
You'll schedule, confirm, and reschedule appointments with ease.
- Brand Storyteller: Warmly welcome guests and confidently explain our unique brand story, the benefits of our head spa treatments, and what makes the TTE Elephant experience special.
- Sales & Package Expert: Proactively promote and sell our service packages, memberships, and retail products, enhancing the customer's journey and contributing to outlet sales.
- Guardian of Cleanliness: Ensure the reception and waiting areas are immaculate, tidy, and inviting at all times, reflecting our high standards of hygiene and serenity.
- Inventory Assistant: Support with daily stock-taking of retail products and spa supplies, helping to manage inventory levels.
Who We Are Looking For (Requirements):
- Must be bilingual in English and Chinese (Mandarin) to effectively communicate with our diverse clientele and explain services clearly.
- Excellent communication and interpersonal skills – you are a people-person with a bright, welcoming smile
- Proactive, sales-minded, and not shy about recommending packages that fit a guest's needs.
- Highly organized, able to multitask between phone calls, WhatsApp messages, and in-person guests.
- A strong team player with a positive attitude.
- Prior experience in a customer-facing role (receptionist, retail, F&B) is a strong advantage.
- Basic computer skills are required.
What We Offer:
- A competitive salary and attractive performance incentives.
- Comprehensive training on our brand, treatments, and sales techniques.
- A supportive and fun team environment in a beautiful, relaxing setting.
- Employee discounts on our famous head spa services and products.
- Opportunities for growth and development within the company.