Client Relationship Management:
Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships.Build and maintain relationships with multiple stakeholders beyond the primary contact to maximise account penetration. Strategic Account Mapping:
Conduct in-depth account mapping and breakdown of business units to ensure seamless alignment with regional and global teams. Quarterly Business Reviews (QBRs):
Prepare and lead comprehensive QBRs that detail strategic insights, performance outcomes, and actionable recommendations. Standard Operating Procedures (SOP) Oversight:
Ensure all Crane Worldwide offices servicing the account comply with established SOPs, maintaining consistency and high service standards. Reporting & Performance Management:
Oversee the creation, monitoring, and distribution of performance reports.Take accountability for performance management and deliver timely insights to internal stakeholders. Market Analysis & Industry Awareness:
Monitor market trends, competitive landscapes, and emerging industry dynamics to identify new opportunities and service gaps. Collaboration & Best Practices Sharing:
Drive internal collaboration by sharing best practices in client reviews, strategic business planning, value-add programs, process improvements, tender management, and technology solutions. Financial Oversight:
Maintain rate structures, assess monthly yields, monitor timely client payments, and assist with collections for past-due invoices. CRM & Documentation:
Capture and distribute all meeting notes, action items, and client feedback (both positive and negative) using the CRM system to keep the global network aligned. Travel & On-Site Engagement:
Undertake domestic and regional travel to client sites and Crane Worldwide offices to review operational procedures and uphold customer satisfaction. Compliance & Business Development:
Ensure adherence to company policies and regulatory standards.Identify and secure growth opportunities through strategic resource allocation and business development plans, encompassing both short- and long-term objectives.