Overview
Join to apply for the Regional Food Coordinator role at JLL .
Responsibilities and qualifications outlined below reflect the requirements for this role as described in the original job description.
Responsibilities
- Serve as the primary point of contact for client food program leaders.
- Lead regular business reviews (monthly, quarterly) to report on performance, insights, and innovations.
- Collaborate with the client to evolve service strategy based on feedback, budget, and usage trends.
- Manage and coach the on-site vendor team; ensure staffing levels meet contractual requirements.
- Oversee training and development plans for new onboarding BPOs.
- Ensure team culture reflects client expectations (e.g., hospitality mindset, professionalism).
- Guide and support on-site teams (e.g., food coordinators, chefs, catering leads) to ensure service excellence.
- Track and report key metrics (e.g., satisfaction scores, participation rates, food waste, budget variance).
- Identify service gaps and lead resolution planning in collaboration with on-site leads.
- Support internal and external audits and take corrective actions when required.
- Ensure vendors and subcontractors align with the client’s ethical and operational standards.
- Ensure food safety processes are managed, mitigated and prevented.
- Recommend and implement service innovations (e.g., new menu concepts, sustainability initiatives).
- Collaborate on seasonal campaigns, wellness themes, or cultural events aligned to the client's goals.
Qualifications
- Minimum of four years of relevant experience in office operations within the Food and Beverage industry.
A background in hospitality or business is preferred.
- Demonstrated strong organizational abilities, proficiency in multi-tasking, and the capacity to prioritize tasks effectively in a busy and dynamic work environment.
Excellent verbal and written communication skills.
- Capacity to maintain high energy levels in a fast-paced setting, with a keen attention to detail.
Possesses strong analytical, problem-solving, and financial skills.
- Outstanding interpersonal skills, a good sense of teamwork, and the ability to collaborate effectively with a diverse group of individuals across various job functions.
- Upholds principles, is adaptable, resourceful, and has a positive mindset towards customer service.
Seniority level
Employment type
Job function
- Management and Manufacturing
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