Fexco Payments & FX is seeking a RegionalHead of Customer Delivery, based in Singapore, to lead the end-to-end implementation of cross-border payment solutions across the Asia Pacific region.
This is a high-impact leadership role where you'll collaborate with cross-functional teams, develop and manage complex delivery programs, shaping the future of international payments in one of the world’s most exciting growth markets.
This role is a permanent, full-time position with the opportunity to work remotely or hybrid within Singapore.
Willingness to travel internationally is required.
Job Purpose
The Regional Head of Customer Delivery Manager owns the end-to-end delivery of cross border payments solutions for partners and prospective partners in their region, with a clear mandate: turn every deployment into maximum revenue impact.
This role ensures delivery excellence not as an operational checkbox, but as the foundation for unlocking the full commercial opportunity of every deal.
You’ll work cross-functionally with internal and external stakeholders to deliver scalable, compliant, and optimised payment integrations in retail, hospitality, and travel sectors.
This role ensures that customer requirements are understood and met with high standards of quality and efficiency, aligning with both regional market needs and global delivery frameworks.
The role also involves close collaboration with centralised functions, including Business Operations, Client Currency Solution and Revenue Maximisation to ensure scale and efficiency.
Main Responsibilities:
Leadership
Lead and manage regional delivery teams to drive faster time to revenue and account penetration on all projects, ensuring alignment with regional and global objectives.Act as the primary point of contact for customer delivery, ensuring needs are met, expectations exceeded, and each implementation is governed effectively to agreed SOW, BRDs and Budget.
Maintain a strong cadence of internal and client engagements to support a full understanding of payment flows, accurate forecasting, and maximising the commercial value of every deployment.
Champion continuous improvement in regional customer delivery, ensuring every deployment is faster, smoother, and more commercially impactful.
Collaborate closely with global counterparts including Central & Regional Delivery leads, Merchant (& Tech Ops), CCST and Revenue Maximisation to optimise resources, share best practices, and uphold world-class operational standards.
Build capability through targeted training and knowledge sharing, creating a high-performance culture that solves problems early, accelerates revenue realisation, and consistently exceeds customer expectations. Pre-Sales & Discovery
In tandem with the Commercial teams (Business Development and Key Account Managers), own the Pre-Sales and Discovery process, ensuring a full understanding of the customer’s payments landscape.Leveraging the globally aligned delivery toolsets, take a lead role in facilitating workshops with customers, vendors, and partners to build rapport, understand and scope requirements, clearly articulate the breadth and depth of our delivery capabilities and maximise convertible penetration.Challenge the Business Case where appropriate and ensure that the opportunity matches the project scope.Review contracts and provide inputs on technical and operational aspects. Solution Architecture & Planning
Define project scope, technical architecture, and integration points.Ensure solutions align with partner onboarding processes and regulatory requirements.Write Business Requirements Documents (BRD) and contribute to solution design documentation.Collaborate with Product, Engineering, and Compliance teams to scope and prioritize features. Implementation & Delivery
Lead technical onboarding, UAT planning, and end-to-end project execution.Coordinate SIT/UAT activities, create test scripts, and capture results on-site.Handle procurement and configuration of test environments and tools.Provide Level 2 support for go-live and production rollout.Deliver internal and external training to ensure smooth transition to BAU.Working closely with Sales, Marketing and Key Account Manager, support the development of go-live PR strategies and merchant collateral. Post-Go-Live & Optimization
Monitor transaction flows, integration performance, and key metrics post-launch.Analyse transaction logs, monitor integration health, and identify technical issues or performance bottlenecks.Collaborate on pricing and commission optimisation, ensuring uptake rate and FX margin targets are met.Compile lessons learned and create detailed post-implementation reports Ongoing Support & Strategic Collaboration
Provide ongoing day-to-day technical and operational support for implemented partners.Support Key Account Managers (KAMs) with technical insights and data for Quarterly Business Reviews (QBRs).Deliver ad-hoc data analysis, and FX rates analysis to support strategic or operational decisions.Lead and contribute to ad-hoc projects focused on expanding volumes via new integrations or payment flows.Manage incidents for live acquirers, including transaction file failures, outages, or integration issues. Qualifications/ Experience
Bachelor’s degree in IT, Computer Science, or related field.Fluent English is necessary and multi-lingual Asian language capabilities an advantage.5+ years demonstrable experience leading high performing teams, in a remote working environment.
Knowledge of payment processing, acquiring systems, card schemes (Visa, Mastercard), wallets, AMOPs. Previous experience in the payments industry required.Hands-on experience with payment solutionsA proven ability to deliver highly visible and business critical projects on time and within budget.Have a thorough and practical understanding of project lifecycles and the delivery of parallel cross-functional projects.
Demonstrable experience in the successful management of internal and external partners.Excellent problem-solving and decision-making abilities.PMP, PRINCE2, or equivalent project management certification. Competencies Travel Requirements
Effective leadership, interpersonal, communication and problem-solving abilities.Ability to work on own initiative to demanding timelines.Ability to prioritise and to remain results orientated while managing multiple projects.Strong analytical, verbal and written communications skills, including strong presentation skills.
Excellent knowledge of Office 365, including SharepointA working knowledge of AI, including CoPilot, and an ability to apply AI tools to improve work practices.
Commercial Acumen with the ability to understand budgetary requirements.Attention to detail.Flexible can-do attitude.Working outside standard hours, as required, to meet client needs / international time.International travel. Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves.
We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.