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Regional Product Support Associate - Engineering Team Job Opening In Singapore, Singapore – Now Hiring Shopee

Regional Product Support Associate Engineering Team

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Job description

Regional Product Support Associate - Engineering Team
Join to apply for the
Regional Product Support Associate - Engineering Team
role at
Shopee .


About The Team
Shopee Regional Product Support (Reg PS) Team plays a critical role in Shopee’s product operations.

Acting as the bridge between Product, Engineering, Operations, and Customer Service teams, the PS team ensures the stability of Shopee’s services and delivers a seamless user experience across all markets—around the clock.


Beyond issue handling, the team is also responsible for defining and refining standardised operational processes that uphold the quality and reliability of Shopee’s products.

With a strong focus on cross-team collaboration, issue resolution, and process optimisation, the PS team is a key force behind the scalable, resilient operation of Shopee’s ecosystem.


Since 2025, the team has placed greater emphasis on data refinement and analysis on top of standardised workflows.

By introducing automation and exploring AI-driven applications, the PS team actively drives improvements in operational efficiency—both for local product teams and regional operations—enabling faster insights, better decision-making, and more proactive issue prevention.


Responsibilities
Respond to system queries, perform troubleshooting, and conduct root cause analysis to identify and resolve reported issues.


Efficiently resolve or escalate problems, ensuring timely updates and clear communication with stakeholders.


Assess reported issues and determine appropriate priority and urgency for resolution.


Collaborate closely with key stakeholders including Product Managers, Software Developers, QA Engineers, and the Operations team.


Learn the operations and inner workings of our products from the ground up.


Evaluate recurring issues and generate system stability reports for internal teams.


Identify opportunities to automate operational workflows and standardise manual processes.


Support continuous improvement initiatives and cross-team projects.


Requirements
Bachelor’s degree in a relevant field.

A background in Computer Science, Engineering, or related disciplines is an advantage.


Prior experience in a similar role is preferred, but we welcome applicants with strong troubleshooting and problem-solving capabilities.


Strong analytical skills with the ability to understand system behavior and develop action plans independently.


Excellent communication and stakeholder management skills.


Ability to manage multiple tasks with minimal supervision and adapt to a fast-paced environment.


Demonstrated self-learning ability with curiosity to understand new systems, technologies, or tools.


Familiarity or strong interest in IT systems and/or e-commerce platform functionalities.


A strong sense of ownership and accountability for outcomes.


Willingness to work on weekends, public holidays, and campaign days when scheduled (off-in-lieu provided)
Preferred Qualifications
Experience working with multiple stakeholders across different functions or regions.


Hands-on experience in data analysis, including using BI tools (e.g., Tableau, Power BI)
Ability to write basic scripts or code (e.g., Python, Shell, SQL) for automation or data extraction.


Previous exposure to product support, technical account management, or customer-facing technical roles.


Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Internet Marketplace Platforms
Technology, Information and Internet
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shopee adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Regional Product Support Associate Engineering Team Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Regional Product Support Associate Engineering Team?

Key qualifications for Regional Product Support Associate Engineering Team typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Regional Product Support Associate Engineering Team Job Success

Shopee interview tips for Regional Product Support Associate   Engineering Team

Here are some tips to help you prepare for and ace your Regional Product Support Associate Engineering Team job interview:

Before the Interview:

Research: Learn about the Shopee's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Regional Product Support Associate Engineering Team interview at Shopee, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Shopee's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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