Regional Service Planner

Job description

Foster collaboration at KONGSBERG .

Pro tech ting People and Planet brings minds together for progress.

We're seeking talented individuals to help us shape the maritime future.

If you're ready to be part of this exciting journey, your adventure begins here!
We are seeking an experienced Regional Service Planner to oversee the allocation of Field Service Engineers (FSE) in the APAC region.

This role will focus on monitoring service requests, supporting training and competence development, efficiently planning on-the-job training opportunities, and capturing these opportunities.

The ideal candidate will have a strong background in resource planning, service management, and team collaboration.


Innovate for a better world with us.

Pro tech ting People and Planet drives every solution.


What you will be doing
APAC Representation : Represent APAC for all resource allocation for PH KM projects.

•
Information Gathering : Gather information on KM projects from various sources such as ERP, CRM, D365, local sales, and docking plans.


Service Request Management : Monitor the APAC Service inbox and handle all incoming service requests related to PH jobs.


Planning Meetings : Arrange bi-weekly planning meetings within the APAC region.


OJT Management : Proactively manage on-the-job training opportunities in line with regional competence development plans.


Training and Cost Tracking : Track and monitor training activities and related costs for the APAC region.


Service KPIs : Track and monitor service-related KPIs such as declines.


Non-Conformities : Track and monitor non-conformities and related costs and follow up to share lessons learned.


Process and Workflow Optimization : Understand process and workflow from a data management perspective and optimize the process to make it more efficient.


We think you should have
Education & Experience : Bachelor's degree / Diploma in Business Administration, Engineering, computer science or related field, with at least 5 years of experience in resource planning or service management, preferably in the APAC region.


Industry Knowledge : Preferably good understanding of the service industry, particularly marine aftermarket projects, and familiarity with APAC market dynamics.


Technical Proficiency : Expertise in using ERP, CRM, D365, and project management tools.


Skills : Excellent organizational, analytical, and communication skills, with the ability to manage multiple tasks in a fast-paced environment.


Competence Development : Knowledge of resource allocation principles, competence development, on-the-job training processes, and tracking service-related KPIs and non-conformities.


At KONGSBERG , we believe that diversity fuels innovation.

We encourage you to apply, even if you do not meet every requirement.

Your unique perspective is valuable to us.

Your skills, attitude and perspective could be exactly what we are looking for!
This employment may require obtaining relevant statutory and government requirements and documentation essential for legal employment.

Pre-employment medical check may be requested to ensure that selected candidate is in good health and fit for the role's responsibilities, aligning with safety and health standards at KONGSBERG.


You are able to
act on own initiative, make things happen and accepts responsibility for the results
demonstrate specialist knowledge and expertise in own area
communicate in a clear, precise and structured way
co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals
be aware of own strengths and limitations and pursues learning and career development opportunities
Why join us
An exciting and important position working for the world-leading supplier of maritime solutions
Be part of a diverse team spread across several countries, embracing collaboration and cultural diversity.


Professional and personal development and career opportunities – including access to training programs and mentorship opportunities for continuous learning and career advancement.


Competitive pay and benefits, including attractive insurance policies and pension schemes.


KONGSBERG's strength is in unity.

Diverse minds, pro tech ting people and planet, drive innovation worldwide.


Where you will be working
No 6 Tuas Drive 1 Singapore
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans.

Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems.

With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner.

Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries.


Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket.

Our 3400 employees are present in 35 different countries around the world.

During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.


KONGSBERG is a leading global technology group.

Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large.

We believe diversity is our strength.

By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas.

We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.


Pro tech ting people and planet
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Required Skill Profession

Other General