Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Regional Technical Support Specialist, Uninterruptible Power Supply.
Singapore Jobs Expertini

Urgent! Regional Technical Support Specialist, Uninterruptible Power Supply Job Opening In Singapore River – Now Hiring Eaton Group

Regional Technical Support Specialist, Uninterruptible Power Supply



Job description

The official title of this role is FAST Engineer.

The FAST Engineer will guide service engineer across the region in areas like service, maintenance, testing and commissioning of Eaton's Uninterruptible Power Supply product

What you'll do:


The primary responsibility of this position is to provide technical support for issues escalated by in-country field service teams and to ensure timely solutions for customer and FSE inquiries.

Additionally, the role involves providing on-site technical support within the EA region.

This individual will be responsible for developing and enhancing the technical expertise of field service engineers for our Power Quality equipment (like Uninterruptible Power Supply) , supporting daily operations and service business needs.

The role will take the lead, in collaboration with the factory R&D team, in building a competent field services team and improving the overall customer experience.

The role also involves working closely with the East Asia Supply Chain team to develop a spare parts support model that aligns with our warranty obligations.

Furthermore, the individual will assist countries in establishing CPS spare parts inventory, managing minimum/maximum levels, and ensuring adequate support through regional hubs or factories    
A.

Leads the execution of escalation procedures through phone calls and emails, including after-hours support for escalations.

Escalations primarily refer to post-sales technical support, covering UPS hardware, firmware, batteries, and other power-related equipment.

All documentation is published on SharePoint, Eaton Technical Web, or via Service Bulletins.
B.

Assists in providing information on 1 Phase and 3 Phase systems in the EA region by tracking reported cases, product issues, and resolutions, including unresolved issues.

 
C.

Identifies opportunities to improve field procedures and provides feedback or corrections on relevant service manual content.

 
D.

Supports all countries in the EA region by reviewing service procedures, including start-up/rework readiness, execution, and knowledge transfer for issues and resolutions encountered during a specified production period.


E.

Serves as the point of escalation for 3 Phase Technical Support in the EA region, responding to emergency calls or emails.
F.

Develops and coordinates site testing plans for escalated issues to determine root causes.


G.

Participates in Load Loss problem escalations and technical conference calls, contributing to data analysis and action plan development.


H.

Provides field services in EA countries approximately 20% of the time, supporting and mentoring Customer Service Engineers.
I.

Acts as the technical lead during escalations of service calls both during business hours and on an on-call basis.
J.

Takes on the role of Standby On Call during alert or pre-warning periods for immediate response to evening or weekend technical support escalations.

This includes providing on-site field service support for critical installations in Singapore and ensuring fast recovery for key account customers facing complex issues.
K.

Is committed and responsible for the Quality Management System (QMS):
   a.

Implementing the process approach and risk-based thinking.
   b.

Providing the necessary support to fully implement and sustain the QMS.
   c.

Communicating the importance of adhering to QMS requirements.
   d.

Ensuring the QMS meets its objectives.
   e.

Engaging, directing, and supporting individuals involved in the QMS.
   f.

Fostering a culture of continuous improvement.

Qualifications:


Associate's Degree in a technical field from an accredited school and/or 2 years of equivalent experience in an equivalent technical field.
Minimum 4 years of UPS Technical Service Experience


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Regional Technical Potential: Insight & Career Growth Guide


  • Real-time Regional Technical Jobs Trends in Singapore River, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Regional Technical in Singapore River, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5679 jobs in Singapore and 5055 jobs in Singapore River. This comprehensive analysis highlights market share and opportunities for professionals in Regional Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Regional Technical Support Specialist, Uninterruptible Power Supply Job?

    Great news! is currently hiring and seeking a Regional Technical Support Specialist, Uninterruptible Power Supply to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eaton Group adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Regional Technical Support Specialist, Uninterruptible Power Supply Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore River. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Regional Technical Support Specialist, Uninterruptible Power Supply?

    Key qualifications for Regional Technical Support Specialist, Uninterruptible Power Supply typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Regional Technical Support Specialist, Uninterruptible Power Supply?

    To improve your chances of getting hired for Regional Technical Support Specialist, Uninterruptible Power Supply, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Regional Technical Support Specialist, Uninterruptible Power Supply Job Success
    Eaton Group interview tips for Regional Technical Support Specialist, Uninterruptible Power Supply

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Eaton Group's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Regional Technical Support Specialist, Uninterruptible Power Supply interview at Eaton Group, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eaton Group's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Regional Technical Support Specialist, Uninterruptible Power Supply Positions

    Setting up job alerts for Regional Technical Support Specialist, Uninterruptible Power Supply is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!