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Urgent! Regional Technical Support Specialist, Uninterruptible Power Supply Job Opening In Singapore River – Now Hiring Eaton Group
The official title of this role is FAST Engineer.
The FAST Engineer will guide service engineer across the region in areas like service, maintenance, testing and commissioning of Eaton's Uninterruptible Power Supply product
The primary responsibility of this position is to provide technical support for issues escalated by in-country field service teams and to ensure timely solutions for customer and FSE inquiries.
Additionally, the role involves providing on-site technical support within the EA region.
This individual will be responsible for developing and enhancing the technical expertise of field service engineers for our Power Quality equipment (like Uninterruptible Power Supply) , supporting daily operations and service business needs.
The role will take the lead, in collaboration with the factory R&D team, in building a competent field services team and improving the overall customer experience.
The role also involves working closely with the East Asia Supply Chain team to develop a spare parts support model that aligns with our warranty obligations.
Furthermore, the individual will assist countries in establishing CPS spare parts inventory, managing minimum/maximum levels, and ensuring adequate support through regional hubs or factories
A.
Leads the execution of escalation procedures through phone calls and emails, including after-hours support for escalations.
Escalations primarily refer to post-sales technical support, covering UPS hardware, firmware, batteries, and other power-related equipment.
All documentation is published on SharePoint, Eaton Technical Web, or via Service Bulletins.
B.
Assists in providing information on 1 Phase and 3 Phase systems in the EA region by tracking reported cases, product issues, and resolutions, including unresolved issues.
C.
Identifies opportunities to improve field procedures and provides feedback or corrections on relevant service manual content.
D.
Supports all countries in the EA region by reviewing service procedures, including start-up/rework readiness, execution, and knowledge transfer for issues and resolutions encountered during a specified production period.
E.
Serves as the point of escalation for 3 Phase Technical Support in the EA region, responding to emergency calls or emails.
F.
Develops and coordinates site testing plans for escalated issues to determine root causes.
G.
Participates in Load Loss problem escalations and technical conference calls, contributing to data analysis and action plan development.
H.
Provides field services in EA countries approximately 20% of the time, supporting and mentoring Customer Service Engineers.
I.
Acts as the technical lead during escalations of service calls both during business hours and on an on-call basis.
J.
Takes on the role of Standby On Call during alert or pre-warning periods for immediate response to evening or weekend technical support escalations.
This includes providing on-site field service support for critical installations in Singapore and ensuring fast recovery for key account customers facing complex issues.
K.
Is committed and responsible for the Quality Management System (QMS):
a.
Implementing the process approach and risk-based thinking.
b.
Providing the necessary support to fully implement and sustain the QMS.
c.
Communicating the importance of adhering to QMS requirements.
d.
Ensuring the QMS meets its objectives.
e.
Engaging, directing, and supporting individuals involved in the QMS.
f.
Fostering a culture of continuous improvement.
Associate's Degree in a technical field from an accredited school and/or 2 years of equivalent experience in an equivalent technical field.
Minimum 4 years of UPS Technical Service Experience
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Unlock Your Regional Technical Potential: Insight & Career Growth Guide
Real-time Regional Technical Jobs Trends in Singapore River, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Regional Technical in Singapore River, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5679 jobs in Singapore and 5055 jobs in Singapore River. This comprehensive analysis highlights market share and opportunities for professionals in Regional Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Eaton Group is currently hiring and seeking a Regional Technical Support Specialist, Uninterruptible Power Supply to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Regional Technical Support Specialist, Uninterruptible Power Supply Jobs Singapore River.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eaton Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Regional Technical Support Specialist, Uninterruptible Power Supply Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore River. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Regional Technical Support Specialist, Uninterruptible Power Supply typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Regional Technical Support Specialist, Uninterruptible Power Supply interview at Eaton Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eaton Group's products or services and be prepared to discuss how you can contribute to their success.
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