Reseller Operations - Supply Chain, Channel Operations Account Manager, Greater China Market
Singapore, Singapore Operations and Supply Chain
Description
- Analyse the demand and backlog data in conjunction with customers on distribution flexibility, channel directions against inventory and sales data to drive POS in stock and maximise revenue /sell-through- Ability to develop supply and demand forecast for selected products, reviewing supply/sell-in forecast and ensuring sufficient backlogs and credits to support the sell in forecast- Review weekly allocation plan and ensuring supply visibility plan is communicated to partners in a timely manner- Remain knowledgeable of Resellers’ performance requirements, product line and service offerings- Act as the single point of contact for communicating operational issues and solutions to accounts- Work with functional authorities to understand account business problems & processes and work towards solutions Identify and drive account process improvement opportunities- Active communication to Internal customers / partners on Apple order status and products- Strengthen business relationships with our customers - end-users, external partners, sales, and internal partners- Knowledgeable of Apple systems and processes that impact CSR value chain- Handle issues on RMA/DOA- Drive and participate in New Product Introduction engagement with resellers- Lead or participate in cross-functional initiatives/projects- Participate in project work and User Acceptance Testing as/when required in order to implement improved systems
Minimum Qualifications
BA/BS degree in Business or related field, MBA/Masters or equivalent degree preferred
Knowledgeable of Apple systems and processes that impact CSR value chain
Preferred Qualifications
At least 10 years of professional experience
Ability to toggle between strategic and detail orientated thinking
Tenacious problem solving and issue resolution skills
Excellent presentation and communication skills
Ability to influence across multiple functional teams
Flexibility to adapt to fast-moving and rapidly changing environments
Ability to deliver quality work to tight deadlines
Capacity to thrive in an environment where accountability without control is prevalent
Strong work ethics, perseverance and flexibility
Enthusiasm for working through ambiguity
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