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Urgent! Reservation Officer Job Opening In Singapore, Singapore – Now Hiring San's Workshop Pte Ltd

Reservation Officer



Job description

Responsibilities

  • Answer inbound calls to assist customers, agents and internal staff in a clear, friendly and professional manner while adhering to established company and department guidelines.

  • Meet performance metrics to include quality of call and call efficiency.

  • Escalate customer service related issues when necessary to team lead, supervisor or manager.

  • Address customer issues and ensure effective and long-term problem resolution by identifying cause and offering solutions.

  • Work closely with the sales & operations department to assist with retention by identifying agents concerns.

  • Work closely with the Technical Support department to assist with agent account and/or product inquiries.

  • Open, read, and respond to emails on a daily basis.

  • Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in your department goals.

  • Adhere to privacy; confidential, proprietary company policies and procedures.

  • To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly into the systems.

  • To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including coach chartering requirements, guest preferences, booking supplements and payment details
  • Perform other tasks or responsibilities as requested by the supervisor or management on an as-needed basis

Requirements

  • High School or equivalent experience and a minimum of 1 year of customer service experience preferably in the service related industry.

  • Prior call centre experience a plus.

  • Strong data entry skills and ability to navigate multiple systems.

  • Attention to accuracy and detail in processing information.

  • Strong organizational and interpersonal skills.

  • Solid customer service etiquette.

  • Willingness to work a flexible schedule and occasional overtime as needed.

  • Possess good oral and written communication skills.

  • Ability to maintain confidentiality.

  • Ability to work independently as well as in a team.

Job Types: Full-time, Permanent

Pay: From $1,700.00 per month

Benefits:

  • Additional leave
  • Employee discount
  • Health insurance
  • Professional development

Work Location: In person


Required Skill Profession

Other General



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    Unlock Your Reservation Officer Potential: Insight & Career Growth Guide


  • Real-time Reservation Officer Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Reservation Officer Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at San's Workshop Pte Ltd adheres to the cultural norms as outlined by Expertini.

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    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Reservation Officer Job Success
    San's Workshop Pte Ltd interview tips for Reservation Officer

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    Before the Interview:
    • Research: Learn about the San's Workshop Pte Ltd's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    During the Interview:
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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