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Reservations Agent Job Opening In Central Singapore Community Development Council – Now Hiring The Standard, Singapore


Job description

Responsibilities:

  • Handle Reservations:Manage and process incoming calls, emails, and online booking requests, ensuring accurate entry of reservation details into the property management system.

  • Customer Service: Deliver exceptional service by addressing guest inquiries, providing information about hotel amenities, rates, and availability, and resolving any booking-related issues or concerns.

  • Modify and Cancel Reservations: Handle modifications and cancellations of existing reservations according to guest requests, adhering to hotel policies and procedures.

  • Reports: Complete daily reports, including No Show, Cancellation, Arrival reports etc., ensuring accuracy and timely submission.

  • Payments: Manage payments, including prepayments, no-show charges, cancellation fees etc., ensuring proper documentation and processing.

  • Promote Hotel Services: Upsell and cross-sell additional services, such as special packages and room upgrades, to enhance guest experience and drive revenue.

  • Maintain Records: Accurately record and update reservation data, including guest preferences and special requests, in the property management system.

  • Collaboration: Coordinate with other hotel departments, such as Front Desk, Housekeeping etc., to communicate guest needs and ensure a smooth check-in and check-out process.

  • Problem-Solving: Address and resolve booking-related issues or discrepancies efficiently, escalating complex problems to the appropriate department or management when necessary.

  • Stay Informed: Stay updated on hotel policies, promotions, and local events to provide accurate and useful information to guests.

  • Accountability: Ensure that all tasks and guest correspondence are completed promptly and accurately, maintaining a high standard of professionalism.

Requirements:

  • Knowledge in Opera Cloud or Property Management System will be an advantage.

  • Proficient in MS Office will be an advantage.

  • Fluent in English; multilingual is strongly preferred.

  • Team player but also able to work independently.

  • Has good time management.

  • Minimum 1 year of relevant experience in the hotel industry.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Reservations Agent Potential: Insight & Career Growth Guide


Real-time Reservations Agent Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Reservations Agent in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Reservations Agent roles.

581 Jobs in Singapore
581
504 Jobs in Central Singapore Community Development Council
504
Download Reservations Agent Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Reservations Agent Job?

Great news! is currently hiring and seeking a Reservations Agent to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Standard, Singapore adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Reservations Agent Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Reservations Agent?

Key qualifications for Reservations Agent typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Reservations Agent?

To improve your chances of getting hired for Reservations Agent, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Reservations Agent Job Success

The Standard, Singapore interview tips for Reservations Agent

Here are some tips to help you prepare for and ace your Reservations Agent job interview:

Before the Interview:

Research: Learn about the The Standard, Singapore's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Reservations Agent interview at The Standard, Singapore, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the The Standard, Singapore's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Reservations Agent Positions

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