Urgent! Reservations Coordinator Job Opening In Singapore, Singapore – Now Hiring Hilton
As a Reservation Coordinator, you will manage booking inquiries and assist guests in planning their stay at our hotel.
Your role involves handling reservations, providing detailed information about hotel offerings, and ensuring a smooth and professional booking process.
You will work closely with other departments to ensure that guest preferences and special requests are communicated effectively.
Your exceptional communication skills and attention to detail will contribute to delivering outstanding guest experiences.
**What will I be doing?**
As a Reservation Coordinator, you will serve as the first line of inquiry for room reservations within the hotel.
A Reservation Coordinator is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Specifically, a Reservations Coordinator will perform the following tasks to the highest standards:
- Customer Service Excellence:
Handle reservation inquiries via phone, email, and other communication channels in a courteous and professional manner.
Provide guests with detailed information about the hotel’s services, amenities, and promotions to support their decision-making process.
- Booking Management:
Accurately process bookings, cancellations, and modifications in the reservations system.
Ensure all guest preferences, special requests, and billing details are recorded correctly.
- Collaboration & Communication:
Liaise with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
Communicate effectively with team members to address guest concerns or special needs.
- Upselling & Revenue Support:
Recommend room upgrades, packages, and additional services to maximize revenue and enhance guest satisfaction.
Identify opportunities to promote hotel offers and loyalty programs.
- Accuracy & Record-Keeping:
Maintain accurate and organized records of all reservations and related correspondence.
Ensure compliance with hotel policies and procedures for reservations.
- Problem Resolution:
Handle guest inquiries and complaints with professionalism, escalating issues to the supervisor if necessary.
Provide prompt and effective solutions to ensure guest satisfaction.
**What are we looking for?**
A Reservations Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ A passion for delivering great customer service
+ A highly professional telephone manner and excellent communication skills
+ Outstanding administration and organizational skills
+ Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a Reservations environment
+ Tertiary qualifications, or other collegiate-level degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) .
Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
**Job:** _Call Center and Reservations_
**Title:** _Reservations Coordinator_
**Location:** _null_
**Requisition ID:** _HOT0BUZ7_
**EOE/AA/Disabled/Veterans**
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Unlock Your Reservations Coordinator Potential: Insight & Career Growth Guide
Real-time Reservations Coordinator Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Reservations Coordinator in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5618 jobs in Singapore and 4618 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Reservations Coordinator roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Hilton is currently hiring and seeking a Reservations Coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Reservations Coordinator Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hilton adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Reservations Coordinator Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Reservations Coordinator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Reservations Coordinator interview at Hilton, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hilton's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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