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Urgent! Resident Engineer for Server and Storage Job Opening In Singapore, Singapore – Now Hiring SANCRO PTE. LTD.
Resident Engineer for Server and Storage ( 2 years contract- Renewal)
Act as the primary point of contact for simple technical queries from the Customer.
Serve as the technical point of contact (POC) during escalations, representing Server/Storage vendor with third-party vendors (e.g., Broadcom), and working closely with Principal Support to facilitate timely resolution for Server/Storage related issues.
Reporting Support
Track and report on part replacements versus part dispatch trends.
Monitor and communicate upcoming infrastructure changes that may affect operational planning or support readiness.
Part Replacement Coordination
Coordinate part replacement activities with Product Support, authorized partners, and the onsite scheduling teams related .
Manage data center site access by facilitating coordination between Principal's scheduling team and the Customer to ensure timely execution of part replacements.
Perform onsite diagnostics when the Customer is unable to carry out hands-on troubleshooting (e.g., opening servers, reseating components), in line with principal support processes.
Collect diagnostic logs onsite when remote access (e.g., iDRAC) is unavailable or restricted.
Coordinate with princial SE for server/storage related escalation
Conduct quarterly onsite visual inspections of Server/Storage infrastructure, including:
Check LEDs, cabling, cooling, and other server/storage hardware; document and raise SRs for any issues.
Onsite update with customer on quarterly basis on storage/server related inventory/firmware update
Coordinate with principal SE for critical patches available
Provide quarterly infrastructure health check update
Provide product updates to customer on quarterly basis
Requirements:
Education & Certification
Skills & Experience
Hands-on experience performing hardware diagnostics , component reseating , and log collection (iDRAC, OMSA, etc.).
Strong communication and coordination skills to serve as the single point of contact between Dell, the Customer, and support partners.
Proven ability to manage technical escalations and ensure timely resolution through collaboration with Dell Support and third-party vendors.
Excellent reporting and documentation skills — ability to provide structured quarterly infrastructure health updates, visual inspection reports, and firmware compliance summaries.
Customer-oriented mindset with a focus on service quality , responsiveness , and accountability .
Based onsite in Singapore ; must be able to perform physical server and storage inspections within the data center environment.
Ability to work independently with minimal supervision while maintaining alignment with Dell and Customer support processes.
Willingness to perform periodic after-hours or weekend work during planned maintenance or urgent part replacements.
Familiarity with ServiceNow will be an advantage.
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Unlock Your Resident Engineer Potential: Insight & Career Growth Guide
Real-time Resident Engineer Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Resident Engineer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 30051 jobs in Singapore and 25780 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Resident Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SANCRO PTE. LTD. is currently hiring and seeking a Resident Engineer for Server and Storage to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SANCRO PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Resident Engineer for Server and Storage Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Resident Engineer for Server and Storage typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Resident Engineer for Server and Storage interview at SANCRO PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SANCRO PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
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