Supporting Management of Bar Activities and Upkeep
• Ensures high quality products and presentations.
• Supervises daily shift operations.
• Helps maintain par stocks throughout the various departments by daily monitoring of on-hand inventory.
• Maintains food handling, sanitation and cleanliness standards.
• Operates all department equipment as necessary.
• Assists floor staff during busy periods.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Reports malfunctions in department equipment.
Ensuring Bar Team Delivers Exceptional Customer Service
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Observes service behaviors of employees.
• Empowers employees to provide excellent customer service within guidelines.
Modeling and Holding Bar Team Accountable to High Standards of Work
• Supervises Bar/Lounge in compliance with all local, state and Federal beverage and liquor laws.
• Trains staff on cash handling and credit policies and procedures.
• Trains staff on liquor control policies and procedures.
• Supervises adherence to all liquor control policies and procedures.
• Ensures compliance with all Bar/Lounge policies, standards, and procedures.
• Maintains standards for bartender and cocktail service.
• Supervises adherence to all cash handling and credit policies and procedures.
Facilitating the Performance of the Bar Team
• Ensures all employees have proper supplies, equipment and uniforms.
• Helps train employees in safety procedures.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches employees regarding performance on an on-going basis.